Process Improvement Manager, Concessions and Damages, EU ATS

il y a 5 jours

Luxembourg City Amazon Europe Temps plein

DESCRIPTION

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.

In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon (SWA) business. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.

The ideal candidate for this role will be able to:

  • Identify and analyze data to isolate issues, develop solutions, prioritize opportunities and drive network improvements
  • Have a passion for continuously improving customer (internal and external) experience
  • Ensure mechanisms are implemented to track progress.
  • Remain flexible to changing priorities, open to new ideas
  • Do root cause analysis assessments and follow up on improvement actions
  • Influence stakeholders and negotiate priorities with partner teams


Key job responsibilities

  • Analyze and assess the overall performance of quality metrics for concessions and damages
  • Participate in network improvements for ATS, assessing the impact and trade-offs based on SOPs and create reporting mechanisms.
  • Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
  • Write and communicate tactical initiatives.
  • Implement reporting mechanisms for specific topics related to Customer Experience.
  • Apply quality management techniques to influence and improve the metrics you own.


About the team

Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

BASIC QUALIFICATIONS

  • Bachelors degree
  • Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
  • Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
  • Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.


PREFERRED QUALIFICATIONS

  • Master's level degree or higher preferred
  • Quality Management certification, Six Sigma or similar
  • Proficiency in Python or any programming language
  • Experience with performance metrics, process improvement and Lean techniques

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.


APCT1_LU

  • Process Improvement Manager, Concessions and Damages, Eu Ats

    il y a 1 mois

    Luxembourg Amazon EU Sarl Temps plein

    Bachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...

  • Process Improvement Specialist, Concessions and

    Il y a 9 mois

    Luxembourg Amazon EU Sarl Temps plein

    Bachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...

  • Senior Process Improvement Manager, Concessions, Eu

    Il y a 9 mois

    Luxembourg Amazon EU Sarl Temps plein

    Evidence of experience leading managers and senior managers during multiple years. - A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions and strategic documentation. - Relevant experience of communicating with a wide range of stakeholders,...

  • Process Improvement Specialist Concessions, Eu Ats

    Il y a 9 mois

    Luxembourg Amazon EU SARL Temps plein

    A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Amazon’s global middle mile operation is always evolving. As a Process...

  • Process Improvement Manager, Cx, Sc Quality, Eu Ats

    Il y a 8 mois

    Luxembourg Amazon EU Sarl - A84 Temps plein

    Transportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Bachelor’s Degree from an accredited university or equivalent qualification - Proficiency in German and English, verbally and written. - Experience using...

  • Process Improvement Manager, Eu Ats Customer

    Il y a 9 mois

    Luxembourg Amazon EU SARL Temps plein

    A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages - Relevant experience...

  • Process Improvement Manager, Eu Ats Customer

    il y a 1 mois

    Luxembourg Amazon EU Sarl Temps plein

    A degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages Relevant experience of...

  • Process Improvement Manager, Eu Ats Customer

    Il y a 9 mois

    Luxembourg Amazon EU Sarl - A84 Temps plein

    A degree in business, supply chain, transportation, economics or a technical field Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Experience using data (including...

  • Manager, Sr. Process Improvement Manager, Eu Ats

    Il y a 9 mois

    Luxembourg Amazon EU Sarl Temps plein

    A degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages Relevant experience of...

  • Process Improvement Manager, Eu Ats Customer

    Il y a 7 mois

    Luxembourg Amazon EU Sarl - A84 Temps plein

    A degree in business, supply chain, transportation, economics or a technical field Relevant experience working in a supply chain, transportation, project management or management consulting role Relevant experience in project management or management consulting including handling multiple ongoing projects Relevant experience using Microsoft Excel for data...

  • Sr. Process Improvement Manager, Eu Ats Customer

    Il y a 4 mois

    Luxembourg Amazon EU Sarl Temps plein

    A degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Fluent in English and an additional European language Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively...

  • Process Improvement Manager, Concessions And Damages, Eu Ats

    il y a 4 semaines

    Luxembourg Amazon Europe Core Temps plein

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of...

  • Senior Process Improvement Manager, Eu Ats Customer

    Il y a 3 mois

    Luxembourg Amazon EU Sarl Temps plein

    Bachelors degree - At least one European language B2 fluency on top of English (Spanish, German, Italian, French) - Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm...

  • Process Improvement Manager, EU ATS Customer Experience

    il y a 5 jours

    Luxembourg City Amazon Europe Temps plein

    DESCRIPTION Amazon's global middle mile operation is always evolving. As a Process Improvement Manager, you'll streamline and elevate our processes. You'll work with management teams to help us meet a number of operational goals so that we meet our customer's high bar on customer experience on quality and speed of delivery. This dynamic role offers plenty of...

  • Concessions Senior Program Mgr

    Il y a 7 mois

    Luxembourg Amazon EU Sarl Temps plein

    A degree - Relevant experience communicating with and influencing a range of different stakeholders including senior management - Relevant experience in managing large-scale programmes or projects - Advanced proficiency in verbal and written English EU Ops Concessions is seeking a Senior Program Manager who will be part of a new team that is defining and...

  • Process Improvement Manager, EU ATS Customer Experience Enhancement Specialist

    il y a 3 jours

    Luxembourg City Amazon Europe Temps plein

    Job Overview">Amazon's global logistics operation is continuously evolving. We are seeking a skilled Process Improvement Manager to enhance our processes and drive business growth.">About the Role">As a Process Improvement Manager in our Amazon Transportation Service (ATS) team, you will be responsible for identifying areas of improvement, analyzing data,...

  • Senior Manager Eu Ops Concessions

    Il y a 4 mois

    Luxembourg Amazon Global Store EU SarL - F29 Temps plein

    A degree - Relevant experience in creating or leading teams - Relevant experience in driving significant change management initiatives at all levels of a department, including creating business strategy and planning - Relevant experience in communicating and presenting papers to multi-level stakeholders and senior management - Advanced proficiency in written...

  • Process Improvement Manager, Surface Transporation

    Il y a 7 mois

    Luxembourg Amazon EU Sarl Temps plein

    Bachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...

  • Amazon Europe Core Process Enhancement Lead

    il y a 2 semaines

    Luxembourg, Luxembourg Amazon Europe Core Temps plein

    At Amazon Europe Core, we strive to be the most customer-centric organization where people can find and discover virtually anything they want to buy online. Our team's top priority is delivering great experiences for our customers, making sure our processes are robust enough to meet the high standards on customer experience in terms of quality and speed of...

  • Process Improvement Specialist, Surface

    Il y a 9 mois

    Luxembourg Amazon EU Sarl Temps plein

    Bachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...