Process Improvement Specialist, Concessions and
Il y a 7 mois
Bachelors degree
- Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.
In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon (SWA) business. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.
**Key Responsibilities include**:
- Analyze and assess the overall performance of quality metrics for concessions and damages
- Participate in network improvements for ATS, assessing the impact and trade-offs based on SOPs and create reporting mechanisms.
- Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
- Write and communicate tactical initiatives.
- Implement reporting mechanisms for specific topics related to Customer Experience.
- Identify and analyze data to isolate issues, develop solutions, prioritize opportunities and drive network improvements
- Have a passion for continuously improving customer (internal and external) experience
- Ensure mechanisms are implemented to track progress.
- Remain flexible to changing priorities, open to new ideas
- Do root cause analysis assessments and follow up on improvement actions
- Influence stakeholders and negotiate priorities with partner teams
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.
Luxembourg, LUX
- Master’s level degree or higher preferred
- Quality Management certification, Six Sigma or similar
- Proficiency in Python or any programming language
- Experience with performance metrics, process improvement and Lean techniques
-
Process Improvement Specialist Concessions, Eu Ats
Il y a 7 mois
Luxembourg Amazon EU SARL Temps pleinA degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Amazon’s global middle mile operation is always evolving. As a Process...
-
Senior Process Improvement Manager, Concessions, Eu
Il y a 7 mois
Luxembourg Amazon EU Sarl Temps pleinEvidence of experience leading managers and senior managers during multiple years. - A degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions and strategic documentation. - Relevant experience of communicating with a wide range of stakeholders,...
-
Process Improvement Specialist, Eu Amxl
Il y a 6 mois
Luxembourg Amazon EU Sarl Temps pleinA degree in business, engineering, supply chain, transportation, mathematics, economics physics or another technical field Relevant experience working in supply chain, transportation, project management or management consulting Relevant experience in communicating with senior stakeholders and leadership Relevant experience working with the MS Office suite...
-
Process Improvement Specialist
Il y a 5 mois
Luxembourg Amazon EU Sarl Temps pleinA degree Relevant experience working in a Process Improvement Specialist role with multiple stakeholders Relevant experience in analysing quantitative data effectively to drive decisions Relevant experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment At Amazon, we are always exploring new opportunities to...
-
Concessions Senior Program Mgr
Il y a 5 mois
Luxembourg Amazon EU Sarl Temps pleinA degree - Relevant experience communicating with and influencing a range of different stakeholders including senior management - Relevant experience in managing large-scale programmes or projects - Advanced proficiency in verbal and written English EU Ops Concessions is seeking a Senior Program Manager who will be part of a new team that is defining and...
-
Process Improvement Specialist, Ops Integration Dea
Il y a 5 mois
Luxembourg Amazon EU Sarl Temps pleinDrive our existing process improvement roadmap bringing new ideas and projects for more reliable performance, influencing stakeholders making right decision for Customer Delivery Experience outstanding performance - Act as ambassador and enabler for our front-line teams, making sure we detect problems ahead of customer impact, identify root causes and...
-
Process Improvement Manager, Cx, Sc Quality, Eu Ats
Il y a 6 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinTransportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Bachelor’s Degree from an accredited university or equivalent qualification - Proficiency in German and English, verbally and written. - Experience using...
-
Process Improvement Specialist, Surface
Il y a 7 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - Transportation or Supply Chain experience, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success - Advanced knowledge of Excel and demonstrated experience...
-
Process Improvement Specialist, Speed and Long-term
Il y a 6 mois
Luxembourg Amazon Services Europe SARL (LU) Temps pleinA degree in business, supply chain, transportation, economics or a technical field - Relevant experience working in a supply chain, transportation, project management or management consulting role - Relevant experience in project management or management consulting including handling multiple ongoing projects - Relevant experience using Microsoft Excel for...
-
Process and Quality Specialist
Il y a 5 mois
Luxembourg UBS Luxembourg Temps plein**Process and Quality Specialist**: **Your role** Are you an expert in banking processes and tools? Do you like to educate others, encouraging high quality standards? Do you want help us manage, preserve and grow the wealth of our clients? We’re looking for a process and quality specialist to: - be point-of-entry contact for queries about regulations,...
-
Process and Quality Specialist
Il y a 5 mois
Luxembourg UBS Temps pleinLuxembourg - Business management, administration and support - Global Wealth Management **Job Reference #** - 288290BR **City** - Luxembourg **Job Type** - Full Time **Your role** - Are you an expert in banking processes and tools? Do you like to educate others, encouraging high quality standards? Do you want help us manage, preserve and grow the wealth...
-
Manufacturing Process Specialist
il y a 3 semaines
Luxembourg City Manpower Luxembourg Permanent Placement - CDI Temps pleinThe Manpower Luxembourg Permanent Placement - CDI is seeking a skilled Manufacturing Process Specialist to join its team.As a key member of the manufacturing process department, you will be responsible for setting up tools before the scheduled production cycle and ensuring the quality of produced parts.You will work closely with the Process Manager...
-
Program Manager, Process Improvement, Benchmarking
Il y a 6 mois
Luxembourg Amazon EU SARL Temps plein3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...
-
Wealth Management Process and Quality Specialist
Il y a 5 mois
Luxembourg UBS Temps pleinLuxembourg - Business management, administration and support, Compliance, Risk - Global Wealth Management **Job Reference #** - 290136BR **City** - Luxembourg **Job Type** - Full Time **Your role** - Are you an expert in banking process risks and tools and especially on KYC? Do you like to educate others, encouraging high quality standards? Do you want...
-
Process Improvement Manager, Eu Ats Customer
Il y a 5 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree in business, supply chain, transportation, economics or a technical field Relevant experience working in a supply chain, transportation, project management or management consulting role Relevant experience in project management or management consulting including handling multiple ongoing projects Relevant experience using Microsoft Excel for data...
-
Senior Manager Eu Ops Concessions
Il y a 2 mois
Luxembourg Amazon Global Store EU SarL - F29 Temps pleinA degree - Relevant experience in creating or leading teams - Relevant experience in driving significant change management initiatives at all levels of a department, including creating business strategy and planning - Relevant experience in communicating and presenting papers to multi-level stakeholders and senior management - Advanced proficiency in written...
-
Process Improvement Manager, Gts Field
Il y a 2 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree in business, supply chain, transportation, economics or a technical field Relevant experience working in a supply chain, transportation, project management or management consulting role Relevant experience in project management or management consulting including handling multiple ongoing projects Relevant experience in data analysis Relevant...
-
Organization & Improvement R&d Technical Processes
Il y a 5 mois
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: Luxembourg **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more...
-
Process Improvement Manager, Eu Ats Customer
Il y a 7 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree in business, supply chain, transportation, economics or a technical field Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Experience using data (including...
-
Process Improvement Manager, Eu Ats Customer
Il y a 7 mois
Luxembourg Amazon EU SARL Temps pleinA degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages - Relevant experience...