Customer Success Coordinator
il y a 2 jours
**ABOUT UNILODE**
**Position Overview**:
The Customer Success Coordinator represents Unilode Aviation Solutions in Luxembourg and maintains good operational customer and stakeholder’s relationships in Luxembourg, Europe and where required globally. The main responsibilities include but are not limited to: ensuring efficient day to day air cargo, ground handling, logistics and ULD operations on behalf of a major freighter customer.
*
General Responsibilities: *
- Oversee local/regional ULD operations on behalf of our freighter customer.
- Collaborate with the Global Operations Control Center (GOCC) in executing ULD disposition requests.
- Coordinate stock transfers and plan ad hoc & medium term ULD requirements. Closely monitor daily stock vs targets, disposition metrics into wider network and proactive avert service failures.
- Perform daily/weekly ULD and net stock counts and regular airport/warehouse sweeps.
- Proactively work with customer station representatives, customer ULD control team and other relevant stakeholders to investigate and resolve stock discrepancies, reduction of the unreported, ensure adherence to messaging standards, correct reporting of “On Loan” units, etc.
- Monitor ULD and net damages and coordinate repair logistics in customer network; take action for reducing damage to ULDs and nets and ensuring repair costs are below target.
- Coordinate, manage and escalate ULD trucks to/from MRO, regular lanes between stations, ad hoc trucking requirements, etc.
- Support and escalate returns of ULDs from offline stations.
- Support arrangement and delivery logistics of ULDs on sea freight.
- Minimize ULD 3rd party leasing requirements by ensure proactive returns and timely escalations to customer. In the event leasing is required, ensure approval from customer is received.
- Manage accessories and special ULDs on behalf of customer.
- Track customer network KPIs (e.g. damages, repair ratios, unreported, lost, on loan, station surplus and deficits, dispo. compliance, messaging quality, etc.) and work with Customer Success Management, customer teams and GHAs to improve overall customer performance and ULD utilization in customer network.
- Build strong relationships with customer operational team, GHA representatives, local trucking providers, etc.
- Proactively address customer and GHA non-compliance effectively with the relevant parties in the customer’s organization.
- Additional duties as assigned.
**Qualifications and Experience**
- High School Diploma required; College degree preferred.
- 5+ years’ experience in the aviation industry.
- 2+ years’ experience in air cargo and/or ground handling operations.
- Solid Knowledge of ULD operations, ULD IATA messaging standards, ULD planning, dispositioning and handling.
- Demonstrated ability to drive operational improvements/results and implement best practices on a continuous basis.
**Languages**
- Required: English & French
-
Customer Success Manager
il y a 6 jours
Luxembourg Gcore Temps plein**_Gcore is looking for a Customer success manager to join our Sales team!_** **Responsibilities**: - Creates customer awareness within the company and acts as “the voice of the customer” - Coordinates customer escalations and communicates with customers regarding the (current) status escalations - Analyzes, reviews and reports performance results with...
-
Rhe Customisation Coordinator
il y a 2 jours
Luxembourg Tarkett Temps pleinMission Within the Design department EMEA you will be part of the RHE Customisation Service team as an Customisation coordinator to manage custom specific projects in a fast-paced environment while maintaining a high degree of organization and attention to details. We are looking for an individual strongly customer oriented with a positive attitude who...
-
Customer Success Officer
il y a 3 jours
Luxembourg Vauban&Fort Temps pleinWe are a dynamic team of international professionals who work in the booming segment of Coliving (Real Estate/ Community Management) and where we have been an innovator since 2015. We believe in a good work/life balance, that you should enjoy what you do and have a positive attitude. Our biggest assets are the people working for us: **Customer Success...
-
Customer Success Officer
il y a 2 semaines
Luxembourg Vauban&Fort Temps pleinWe are a dynamic team of international professionals who work in the booming segment of Coliving (Real Estate/ Community Management) and where we have been an innovator since 2015. We believe in a good work/life balance, that you should enjoy what you do and have a positive attitude. Our biggest assets are the people working for us: **Customer Success...
-
Customer Success Manager
il y a 8 heures
Luxembourg Hunter Bond Temps pleinMy Leading Fund industry client are in a major growth phase, through the acquisition of 6 companies in the past 2 years. As a result they require a German speaking Customer Success Manager to ensure their clients are onboarded efficiently and that they understand how to use their services to drive adoption. You'll also develop a comprehensive understanding...
-
Customer Success Agent
il y a 1 semaine
Luxembourg EFOLIX SARL Temps pleinSi vous parlez **Espagnol et Anglais,** alors cette offre est pour vous Nous recherchons un/une **Conseiller Customer Success **pour rejoindre notre équipe en pleine croissance. **Présentation de l’entreprise**: **Description du profil**: Expérience: avoir travaillé dans un call center ou un support de services IT ou dans la téléphonie est...
-
Operations Coordinator
il y a 7 jours
Luxembourg Cartier Temps pleinReference Code: 94860**Operations Coordinator - Luxembourg**: - Luxembourg, L, LU- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...
-
Intern Customer Success
il y a 2 jours
Luxembourg Nomoko AG Temps pleinHi, we are NOMOKO, a start-up on a mission to create a unique Digital Twin platform combining the power of innovative tech solutions and 3D that will transform the way we see, communicate, plan and build the cities of tomorrow. And this is just the beginning. Intern Customer Success **Duration**: 6 months, starting asap **Location**: Bertrange,...
-
Customer Success Agent
il y a 2 semaines
Luxembourg EFOLIX SARL Temps pleinSi vous parlez Français **et Anglais,** alors cette offre est pour vous Nous recherchons un/une **Conseiller Customer Success**pour rejoindre notre équipe en pleine croissance. **Présentation de l’entreprise**: **Description du profil**: Expérience: avoir travaillé dans un call center ou un support de services IT ou dans la téléphonie est...
-
Customer Success Manager
il y a 1 jour
Luxembourg Talkwalker Temps plein**Luxembourg - Customer Success**: - The - **Customer Success team** is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers. The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the...
-
Customer Success Specialist Dach
il y a 1 jour
Luxembourg Losch Digital Lab Temps plein**Vacancy Name** - Customer Success Specialist DACH **Vacancy No** - VN1017 **Work Location** - Kockelscheuer Simdle Mobility, ein Produkt von Losch Digital Lab S.à r.l., ist eine innovative On-Demand-Mobilitätssoftware für Städte und Betreiber. Simdle ist die wichtigste Initiative der Losch Group in Luxemburg, um Technologien für den geteilten und...
-
[senior] Customer Success Manager
il y a 3 jours
Luxembourg Talkwalker Temps pleinThe **Customer Success team** is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers. The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in...
-
Project Coordinator Customer Success Management
il y a 2 jours
Luxembourg Husky Injection Molding Temps pleinAre you looking to join a world-class manufacturing organization? At Husky Technologies TM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a...
-
Emea Marketing Coordinator
il y a 3 semaines
Luxembourg Gates Corporation Temps pleinEMEA Marketing & Content Coordinator Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify itthink belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, and 3D printers just to name a few. Because why...
-
Logistics Coordinator
il y a 6 jours
Luxembourg GH Interim Temps pleinFor our client in Diekirch, we are seeking a **Logistics Coordinator** JOB DESCRIPTION: Ensures close collaboration with the customers bringing customer satisfaction, manages final product dispatch to customers for SSB in Central East Europe and as backup for Central North and Western Europe Definition of date of delivery in liaise with production and pull...
-
Client Success Representative
il y a 6 jours
Luxembourg INFUSE Temps plein**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
-
Client Success Representative
il y a 6 jours
Luxembourg INFUSE Temps plein**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
-
Sales Coordinator Luxembourg
il y a 8 heures
Luxembourg Triangle solutions RH Temps plein**La fonction**: Cette fonction est en contact avec les clients et les vendeurs du monde entier (par mail et moins régulièrement par téléphone). Nombreuses interactions (par mail ou teams/téléphone) avec les autres départements (Engineering, Achats, Production Service après-vente,) de la société (en Belgique également et à...
-
HR Project Coordinator
il y a 2 jours
Luxembourg Landewyck Temps plein**HR Project Coordinator (M/F/d)**: **Landewyck Tobacco Group** is a leading player in the **Tobacco Industry** with a rich history and commitment to innovation. We are a **100% independent, family-owned Luxembourg company**with over 175 years' experience in the tobacco industry and brands expertise (FMC, FCT, accessories, vaping and new generation tobacco...
-
Corporate Citizenship Coordinator
il y a 5 jours
Luxembourg KPMG Luxembourg Temps plein**Find your purpose at KPMG Luxembourg** We are diverse and dedicated problem solvers, part of the worldwide network of high quality audit, tax and advisory services. We offer excellent career prospects that balance autonomy, flexibility and responsibility. Ourcomprehensive benefits inspire our people do and feel their best. Right now, we have more than...
