Team Leader Customer Service
il y a 3 semaines
We are looking for a Team Leader Customer Service to join our Contract Logistics site in Luxembourg.
- ** Your Responsibilities**:
- Organize workload and monitoring of daily operations within the team;
- Work closely and pro-actively with the customer to enlarge relationship / customer binding and prepare and lead monthly performance review meetings with the customer as well as prepare and perform presentations to the customer regarding business development and performance, business analysis, KPIs, comparison of different approach/solution, etc;
- Define ways to add value to customers’ operation by managing customer requests and changing requirements through initiating and supporting continuous improvement projects;
- Order processing incl. master data management within used WMS;
- Monthly billing according to agreements and control of incoming/outgoing invoices;
- Develop team member’s skills by giving guidance and motivation by continuous training and performance measurement;
- Play an active role in the improvement of operational processes and further development of the customer service department;
- Acting as interface between customers, suppliers, team members and within the Kuehne+Nagel organization.
**Your Skills and Experiences**:
- Apprenticeship in logistics and/or specific industry and relevant job experience;
- Understanding and knowledge of logistics processes and strong affinity with required customer quality standards;
- Structured and analytical way of working and the ability to work under pressure;
- Very good communication skills in German and English; French as a plus; all other languages are an advantage;
- Management skills and ability to lead a team;
- Familiar with IT/WMS systems;
- Cost consciousness.
**Good Reasons to Join **:For us, the Customer Service Team, cooperation within the team, with other colleagues and our customer is the first priority. We enjoy working, with colleagues in the warehouse and from other departments. We would like to have feedback from you in the form of appreciation as well as development opportunities, fairness and support. Be our role model and move us forward as a team and thus the entire organization. Give us clear structures and goals, but also have the courage to simply try something out. Make suggestions on how we can make our daily work even easier. We will be happy to help you You can also expect regular and appreciative feedback from us and your future supervisor. Every employee in our company also receives clear goals and an individual development plan. We like to work in flat hierarchies in a constantly growing, challenging and international environment. Take advantage from our monetary as well as non-monetary benefits (such as direct train connection, free parking, company events). We are looking forward to you**About Kuehne+Nagel***
With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1
- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
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