Customer Service
il y a 2 semaines
Your Role:
As an employee in Customer Service, you are the direct contact for the customer and carrier and work closely with the responsible Warehouse Manager and colleagues in the warehouse.
Your Responsibilities:
- Own the process of
order processing and manage our master data within our Warehouse Management System, ensuring seamless operations; - Take charge of
daily operations, both within our internal and external warehouses,
orchestrating inbound and outbound processes; - Foster
collaboration and communication across departments, customers, and warehouse staff, ensuring a smooth flow of operations; - Handle
customer inquiries and complaints with finesse, promptly addressing any deviations in requested deliveries to maintain satisfaction; - Create added value through creation and maintenance of
various reports and statistics, from volume analyses to
Key Performance Indicators, preparing for regular Business Reviews and monthly billing; - Follow each shipment with
precision, from inception to delivery and take into account special processes of specific customers; #LI-AM - Uphold our commitment to customer satisfaction by
continually improving quality standards and internal processes, providing valuable input for
Continuous Improvement initiatives and driving projects where necessary; - Embrace
Operational Excellence, embodying our standards through daily team meetings, adherence to 5S principles, fostering Continuous Improvement, and engaging with our valued customers.
Your Skills and Experiences:
- Logistics or relevant industry experience, understanding of customer standards and deliver exceptional service;
- Demonstrate knowledge of transport/logistics; Lean Six Sigma experience is a plus;
- Navigate IT systems proficiently and MS Office, particularly excel;
- Excel in teamwork, flexibility, stress management, and accountability;
- Meet critical deadlines consistently, ensuring efficient operations;
- Fluency in German and English is needed.
Good Reasons to Join:
You can expect regular and appreciative feedback from us and your future supervisor. Every employee in our company also receives clear goals and an individual development plan. We like to work in flat hierarchies in a constantly growing, challenging and international environment. Take advantage from our monetary as well as non-monetary benefits (such as direct train connection, free parking, company events). We are looking forward to you
About Kuehne+Nagel
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Aurelie Marchesi
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