Team Leader Customer Service

il y a 1 mois

Contern, Luxembourg Kuehne Nagel Temps plein
Become part of a team that focuses on collaboration and development. Expand your potential and constantly broaden your horizons in a collegial and professional environment. Be the direct point of contact for our customers and together increase the added value for them and our company.
We, the Customer Service Team in Contract Logistics in Contern, Luxembourg, are looking for a new Team Leader (m/f/d). Looking forward to your application Your Role For us, cooperation within the team, with other colleagues and our customer is the first priority. We enjoy working, with colleagues in the warehouse and from other departments. We would like to have feedback from you in the form of appreciation as well as development opportunities, fairness and support. Be our role model and move us forward as a team and thus the entire organization. Give us clear structures and goals, but also have the courage to simply try something out. Make suggestions on how we can make our daily work even easier. Your Responsibilities
  • Organize
    workload and monitoring of daily operations within the team;
  • Work
    closely and pro-actively with the customer to enlarge relationship /
    customer binding and prepare and lead monthly performance review meetings
    with the customer as well as prepare and perform presentations to the
    customer regarding business development and performance, business
    analysis, KPIs, comparison of different approach/solution, etc.
  • Define
    ways to add value to customers' operation by managing customer requests
    and changing requirements through initiating and supporting continuous
    improvement projects;
  • Process the orders including master data management within used Warehouse Management
    System     (WMS);
  • Complete monthly
    billing     according to agreements and control of incoming/outgoing invoices;
  • Develop
    team member's skills by giving guidance and motivation by continuous
    training and performance measurement;
  • Play
    an active role in the improvement of operational processes and further development
    of the customer service department; #LI-AM4
  • Act as interface between customers, suppliers, team members and within the
    Kuehne+Nagel organization.
Your Skills and Experiences
  • Apprenticeship
    or studies in logistics and/or specific industry and relevant job
    experience;
  • Understanding
    and knowledge of logistics processes and strong affinity with required
    customer quality standards; Cost consciousness;
  • Familiar with IT/WMS systems; Proficiency in MS Office, particularly excel;
  • Structured
    and analytical way of working and the ability to work under pressure; Very
    good communication skills.
  • Management
    skills and ability to lead a team successfully;
  • Fluency English is required; German and/or French is needed.
Good Reasons to Join You can expect regular and appreciative feedback from us and your future supervisor. Every employee in our company also receives clear goals and an individual development plan. We like to work in flat hierarchies in a constantly growing, challenging and international environment. Take advantage from our monetary as well as non-monetary benefits (such as direct train connection, free parking, company events). We are looking forward to you

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