Senior Customer Success Manager
Il y a 2 mois
We're looking for a **Senior Customer Success Manager** to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you'll consult customers in their initial steps in
onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in order to achieve and optimize their business goals. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upselling and cross-selling. This is accomplished by understanding the client's industry and business needs and helping them use the software to execute their evolving business strategies. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Luxembourg, the UK and France. In this role, you will report to the Customer Success Team Manager.
**WHAT YOU'LL DO**:
- Serve as the main point of contact and manage a defined set of Enterprise accounts, focused on increasing their adoption and growth
- Review customer health and flag and address any risks for churn
- When needed, partner with sales team to drive upsell opportunities
- Identify happy customers that can be used as references
- Provide feedback (from clients and own) on product features, gaps and pricing to Manager
- Demonstrate deep knowledge of our products and integrations, while keeping up with industry trends and competitors
- Work closely with Support team to properly prioritize client requests and escalations
- Evaluate and analyze customer needs and work with other departments to address them
- Develop strong relationships based on trust and transparency with clients
- Identify product and process gaps and issues and suggest potential solutions
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Gauge customers' levels of engagement and identity ways to improve penetration
**WHAT YOU'LL NEED**:
- 5+ years of relevant work experience in SaaS customer success, account management, or a strategic consulting organization
- Prior success in achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
- Prior knowledge of (or willingness to learn) marketing and advertising technology
- You have comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health
- You have experience using customer success software (ideally Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides)
- Clear verbal and written communication skills
- Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
- Enjoys working closely with customers to ensure complete satisfaction
- A self-starter who takes the initiative to get things done
- Bilingual in English and Modern Standard Arabic (MSA), both verbal and written.
**WHO YOU ARE**:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
**Step Up**: Show the world what it looks like to live and work by these guiding principles. #StepUp
**One Team**: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
**Customer Obsessed**: Focus relentlessly on helping our customers succeed. #CustomerObsessed
**Go Fast, Be Agile**: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
**Play to Win**: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
**Neighbours & Allies**: Give back to our communities and be an ally. #SocialForGood #Allies
-
Senior Customer Success Manager
il y a 4 semaines
Luxembourg City Husky S.A. Temps pleinJob DescriptionWe are seeking a highly skilled Senior Customer Success Manager to join our team at Husky TechnologiesTM. In this role, you will be responsible for developing accounts strategic initiatives promoting Customer Success Management (CSM) solutions in North Africa.The ideal candidate will have a strong background in the Injection Molding Industry...
-
Customer Success Manager
Il y a 3 mois
Luxembourg SoftwareOne Temps pleinJob Function: Software & Cloud Services The role: - You will be responsible for the seamless transition of service delivery from onboarding to managed service Business As Usual [BAU] phase. Steering and report on Quality (internal & external) - You will conduct Onboarding sessions with your customer stakeholders providing insight on: SoftwareOne Service...
-
Customer Success Officer
Il y a 6 mois
Luxembourg Vauban&Fort Temps pleinWe are a dynamic team of international professionals who work in the booming segment of Coliving (Real Estate/ Community Management) and where we have been an innovator since 2015. We believe in a good work/life balance, that you should enjoy what you do and have a positive attitude. Our biggest assets are the people working for us: **Customer Success...
-
Customer Success Officer
Il y a 2 mois
Luxembourg Vauban&Fort Temps pleinWe are a dynamic team of international professionals who work in the booming segment of Coliving (Real Estate/ Community Management) and where we have been an innovator since 2015. We believe in a good work/life balance, that you should enjoy what you do and have a positive attitude. Our biggest assets are the people working for us: **Customer Success...
-
[senior] Customer Success Manager
Il y a 6 mois
Luxembourg Talkwalker Temps pleinThe **Customer Success team** is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers. The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in...
-
Customer Success Manager with Technical Expertise
il y a 3 semaines
Luxembourg City Husky S.A. Temps pleinHusky Technologies is a world-class manufacturing organization that strives to be the best in innovation, collaboration, and unique culture.About the RoleWe are seeking an experienced Customer Success Manager to join our Europe team. As a key contact for customers, you will ensure customer satisfaction and contract renewal.You will report to the Director of...
-
Customer Success Manager
Il y a 6 mois
Luxembourg Salonkee SA Temps pleinWe are seeking a Customer Success Manager to enhance Salonkee’s growth and client retention. Your role is essential in maintaining strong relationships with our French-speaking clients, ensuring they realize the full value of our digital solutions in the beauty and wellness industry. You will focus on client loyalty and upselling, securing our market...
-
Customer Success Agent
Il y a 6 mois
Luxembourg EFOLIX SARL Temps pleinSi vous parlez **Espagnol et Anglais,** alors cette offre est pour vous Nous recherchons un/une **Conseiller Customer Success **pour rejoindre notre équipe en pleine croissance. **Présentation de l’entreprise**: **Description du profil**: Expérience: avoir travaillé dans un call center ou un support de services IT ou dans la téléphonie est...
-
Customer Enablement Specialist
Il y a 2 mois
Luxembourg Amazon Web Services EMEA Sarl Temps pleinRelevant experience in technology, Cloud, Public Sector or EMEA regions - Must be fluent, in both written and spoken English and Italian at a business level - Strong verbal and written communication skills with high level of comfort working with diverse set of customers As a member of the Customer Enablement Specialist Team supporting EMEA, you will be part...
-
Senior Process Improvement Manager, Eu Ats Customer
Il y a 2 mois
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - At least one European language B2 fluency on top of English (Spanish, German, Italian, French) - Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm...
-
Customer Enablement Specialist
Il y a 5 mois
Luxembourg Amazon Web Services EMEA Sarl Temps pleinRelevant experience in technology, Cloud, Public Sector or EMEA regions - Must be fluent, in both written and spoken English and German at a business level - Strong verbal and written communication skills with high level of comfort working with diverse set of customers As a member of the Customer Enablement Specialist Team supporting EMEA, you will be part...
-
Client Success Representative
Il y a 5 mois
Luxembourg INFUSE Temps plein**OUR HIRING PROCESS**: - We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. - At this point, we will invite you to interview with our hiring manager and/or the interview team....
-
Process Improvement Manager, Eu Ats Customer
Il y a 7 mois
Luxembourg Amazon EU Sarl - A84 Temps pleinA degree in business, supply chain, transportation, economics or a technical field Relevant experience in using data or anecdotal evidence to influence business decisions Strong written and oral communication skills Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership Experience using data (including...
-
Customer Success Specialist Dach
Il y a 6 mois
Luxembourg Losch Digital Lab Temps plein**Vacancy Name** - Customer Success Specialist DACH **Vacancy No** - VN1017 **Work Location** - Kockelscheuer Simdle Mobility, ein Produkt von Losch Digital Lab S.à r.l., ist eine innovative On-Demand-Mobilitätssoftware für Städte und Betreiber. Simdle ist die wichtigste Initiative der Losch Group in Luxemburg, um Technologien für den geteilten und...
-
Process Improvement Manager, Eu Ats Customer
Il y a 7 mois
Luxembourg Amazon EU SARL Temps pleinA degree in business, supply chain, transportation, economics or a technical field - Relevant experience in using data or anecdotal evidence to influence business decisions - Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively articulating complex messages - Relevant experience...
-
Business Advisor Customer Success
Il y a 2 mois
Luxembourg Husky Technologies Temps pleinAre you looking to join a world-class manufacturing organization? At Husky TechnologiesTM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a...
-
Pan Eu Senior Vendor Manager
Il y a 7 mois
Luxembourg Amazon EU SARL Temps pleinBachelor’s Degree - Strong business judgment with a track record of successful negotiations and overall relationship management - Proven analytical thinking, project management skills, attention to detail and exceptional organizational skills are essential - A track record of proven success in past positions - Ability to think strategically and...
-
Sr. Process Improvement Manager, Eu Ats Customer
Il y a 3 mois
Luxembourg Amazon EU Sarl Temps pleinA degree in business, supply chain, transportation, economics or a technical field. Relevant experience in using data or anecdotal evidence to influence business decisions Fluent in English and an additional European language Strong written and oral communication skills with an ability to concisely summarize relevant data and convey results by effectively...
-
Principal Procurement Manager, Customer Operations
Il y a 2 mois
Luxembourg Vodafone Temps plein**Company**: The Vodafone Procurement and Connectivity Company (VPC) in Luxembourg is a vital part of the Vodafone Group, driving our ambition to connect for a better future. At VPC, we source products and services globally to ensure our business operates at its peak performance. Our mission is to support our people in delivering on our strategy, creating a...
-
Customer Success Berater/in
Il y a 6 mois
Luxembourg eFolix SARL Temps plein**Wir suchen einen/eine Customer Success Berater/in, um unserem Team in Luxemburg (Ettelbruck) beizutreten.** **Profilbeschreibung**: Der/die Kandidat/in zeigt einen systematischen und methodischen Ansatz bei der Problemlösung. Er/sie verfügt über pädagogische Fähigkeiten und ist gut organisiert. Er/sie lernt schnell und interessiert sich für...
