Service Delivery Manager

il y a 1 semaine


Luxembourg LHH Temps plein

We are currently looking for a
**Service Delivery Manager** for one of our clients, a European provider of business-to-business digital services.

LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and permanent placement. At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partners.

**Responsibilities**:

- Implementation of a successful service delivery approach throughout the team.
- Ensuring **backup of SLA contracts **through (internal) operational agreements and improving the client profitability.
- ** Negotiation of contracts** with clients in collaboration with the Sales organization and the Direction.
- Senior escalation contact point for commercial issues, customer complaints, escalations in the complaint-to-resolution process in close collaboration with the Service Delivery team.
- ** Identifying, mitigating, and tracking recurring customers’ services issues**:

- Reporting to Management on performance and customers relationship.
- Reporting to customers on services delivered against SLA’s (KPI based) and performance
- At least **3 years of proven service delivery management experience**, managing services contracts, **or complex project management.**:

- Experience in coordinating several projects in complex and large environments, preferably on **Public and Private Cloud environments.**:

- Experience to take the lead in the service review and steering meetings with the customer.
- A strong sense of priority setting,** highly organized and detail-oriented.**:

- Experience in infrastructure and end-user computing environments (is a plus).
- Familiar with **projects and project management techniques (Prince2, PMI, or Chef).**:

- You are familiar with multi-cultural and international work environments.
- You are **Fluent in English and French** (any additional language is a plus).

To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact
**Sihem Dimassi** as soon as possible
- **CONFIDENTIALITY ASSURED**.

Ready For Next.

LI-SD1


  • Service Delivery Manager

    il y a 6 jours


    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...

  • Service Delivery Manager

    il y a 3 jours


    Luxembourg AbAKUS IT Solutions Temps plein

    **What we’re looking for**: We are in search of an experienced and results-driven Service Delivery Manager (SDM) to join our team and lead a crucial client project. This project involves the seamless delivery of IT services, from datacenter operations to public cloud middleware platforms. Your expertise will help drive operational excellence, ensuring...

  • Service Delivery Manager

    il y a 3 jours


    Luxembourg ABAKUS IT-Solutions Temps plein

    ABAKUS IT-SOLUTIONS - expert in IT comfort - is hiring to reinforce his teams. IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk. For larger organization, we are also active in the provision of...


  • Luxembourg Amazon EU SARL Temps plein

    A degree. - Relevant experience in program management, vendor management or supplier management within a cross-functional organization. - Relevant experience in logistics, operations or product management. - Relevant experience in handling multiple projects and working towards tight deadlines. - Relevant experience in project management: organization,...

  • Service Delivery Analyst

    il y a 2 semaines


    Luxembourg Spot On Sp. z o.o Temps plein

    Data Service Delivery - Banking - Admin - Support - Fund Management - Financial Services An International Bank in Luxembourg is looking for an Invoice Analyst to join their Data Service Delivery Department on a 6 month contract basis **Key Responsibilities**: - control the payment and ensure the timely handling of sub-custodian invoices - ensure that...


  • Luxembourg POST Group Temps plein

    **DEEP - Service Delivery Manager**: **Date**:19 nov. 2024 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Client Infrastructure, nous recherchons actuellement un(e) **Service Devivery Manager** **(M/F/n)** **Vos missions**: - Encadrer de façon personnalisée les...


  • Luxembourg Northern Trust Corp. Temps plein

    **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...

  • Service Delivery Director

    il y a 3 jours


    Luxembourg INCERT GIE Temps plein

    About the job **ORGANISATION** INCERT is a center of expertise managing critical IT infrastructures, and delivering products and services that relate to cryptography, public key infrastructure, eTravel document and biometry. Established since 2012, INCERT is a public agency owned by the State of Luxembourg and the Luxembourg Chamber of Commerce. Within...

  • Delivery Manager

    il y a 2 jours


    Luxembourg Uni Systems Temps plein

    Responsible for day-to-day management and delivery of framework contracts or other important contracts according to the contract objectives. - Leads the projects delivery and effectively coordinate the project teams towards final and intermediate deliverables, ensures quality reviews on these deliverables and formulates recommendations on the most efficient...


  • Luxembourg AbAKUS IT Solutions Temps plein

    At ABAKUS IT SOLUTIONS, we are looking for a dynamic and experienced professional to take on a pivotal role as a Senior Service Delivery Manager. If you’re ready to lead impactful projects and inspire teams in a challenging environment, this opportunity is for you ! **Responsibilities**: - Act as the primary liaison between client IT and business leads,...


  • Luxembourg Deutsche Bank Temps plein

    The purpose of the Facility Services Delivery Assistant is to take responsibility for the delivery of all workplace facility services in Luxembourg, through the Bank’s Tier 1 and 2 vendor partners, along with any change programmes delivered at a local level, not limited to but including reactive works for both established and ad-hoc services: - DB GRE...


  • Luxembourg Deutsche Bank Temps plein

    The purpose of the Facility Services Delivery Assistant is to take responsibility for the delivery of all workplace facility services in Luxembourg, through the Bank’s Tier 1 and 2 vendor partners, along with any change programmes delivered at a local level, not limited to but including reactive works for both established and ad-hoc services: - DB GRE...


  • Luxembourg EFA Temps plein

    **Responsibilities and duties**: The Client Service Delivery Management team (“CSDM” team) is a key role within EFA and with EFA’s clients. The CSDM represents EFA with the client and represents the client within EFA. It is essential that the CSDM builds a trustworthy relationship with his/her clients for the clients to know that any topic that they...


  • Luxembourg ABAKUS IT-Solutions Temps plein

    ABAKUS IT-SOLUTIONS, intégrateur de services informatiques dynamique fondé en 1991, est en pleine expansion et recrute pour renforcer ses équipes talentueuses. En tant qu'experts en confort informatique, nous proposons des solutions sur mesure aux petites et moyennes entreprises, ainsi qu'aux grandes entreprises, dans des secteurs tels que les services...

  • Service Manager

    il y a 1 semaine


    Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein

    Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...


  • Luxembourg Proximus Group Temps plein

    **About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...

  • Service Manager

    il y a 5 jours


    Luxembourg Banque Internationale à Luxembourg Temps plein

    Banque Internationale à Luxembourg LuxembourgPosted 1 day ago Hybrid Permanent Negotiable Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and...

  • Service Delivery Manager

    il y a 5 jours


    Luxembourg Rcube Professional Services S.A Temps plein

    Nous recherchons pur un de nos clients un **Service Delivery Manager** pour superviser la prestation de services Support IT. Ce rôle crucial implique la gestion opérationnelle du contrat, le pilotage des services de support IT, et l’assurance de la satisfaction de notre client dans un environnement dynamique et exigeant. **Missions principales**: -...


  • Luxembourg, Luxembourg Orcan Intelligence Temps plein

    About Orcan IntelligenceAt Orcan Intelligence, we specialize in providing expert incident management services to our clients. Our team of experienced professionals is dedicated to delivering top-notch solutions that meet the highest standards of quality and reliability.Job DescriptionWe are seeking an exceptional Service Delivery Manager to join our team. As...


  • Luxembourg JPMorgan Chase & Co Temps plein

    **JOB DESCRIPTION** As our new Operations Service Delivery Manager, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to...