Manager, Eu Delivery Service Partner Planning

A degree.
- Relevant experience in program management, vendor management or supplier management within a cross-functional organization.
- Relevant experience in logistics, operations or product management.
- Relevant experience in handling multiple projects and working towards tight deadlines.
- Relevant experience in project management: organization, supervising details, keeping multiple tasks/projects on track, and coordinating change
- Relevant experience working with the MS Office (Excel) in a professional environment.
- Relevant experience in analyzing data and creating reports for leadership.

As Manager, DSP Capacity Planning, you will be responsible for building the long-term capacity plan for the DSP Program. This leader will determine the number of DSPs needed in the delivery stations based on the network plan, and chart the path to fill capacity working across planning, partner acquisition and onboarding teams.

This is a highly visible role with senior leaders and decision makers in Amazon operations. The incumbent will regularly lead business and planning reviews with senior operations leaders, and manage relationships and drive alignment across a variety of stakeholders - including planning, finance, fleet, expansion and the local country teams. It is also a highly innovative space requiring the incumbent to use a quantitative and analytical approach, balanced by business judgment to determine the capacity plans, while constantly iterating on the process to drive improvements.

Key job responsibilities
- Build delivery station level DSP capacity plans, and act as the single source of truth for reporting on DSP demand.
- Build a scalable and logical process utilizing historical business data and DSP performance standards; building planning tools to ingest inputs from various stakeholders.
- Lead reviews with operations leaders on capacity planning.
- Partner with stakeholders to align on changes, and be the single source of truth for DSP demand.
- Monitor and report on the progress in capacity build and utilization.
- Work cross-functionally across multiple operations functions to drive standards in capacity planning and management.
- Co-ordinate and direct execution of DSP capacity plans with partner acquisition teams based on the capacity plans.
- Build partnership with upstream planning functions to measure, control and respond to planning variation.
- Maintain a focus on the DSP experience in building realistic, yet attainable capacity plans.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions.

The EU Delivery Service Partner (DSP) team is responsible for managing and growing the network of professional contract organizations that power Amazon's in-house last mile delivery service. Our partners work out of delivery stations across EU and are assigned delivery routes and packages.

The DSP Capacity Planning team is central to achieving the program objectives of DSP Last Mile Delivery. This team charts the plan to build DSP capacity across the delivery network.
- Advanced degree.
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
- Relevant experience of solving complex business problems with simple solutions.
- Relevant experience working with R, Matlab, SQL.