Professional Services Delivery Manager

il y a 2 semaines

Luxembourg Proximus Group Temps plein

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
**Main activities**:

- Devise and implement sourcing strategies to build pipelines of potential applicants
- Build relationship with recruitment partners
- Source applicants through online channels, such as LinkedIn and other professional networks
- Attend job fairs and recruitment events to promote our brand
- Review and shortlist CVs
- Plan interview and selection procedures, including screening calls, assessments and interviews
- Onboarding of newcomers
- Manage existing resources
- Annual performance reviews
- Promotions/Performance improvement plans
- Training plans
- Conflict resolution
- Manage customer relationship and liaise with stakeholders of all organizational levels
- Handle customer complaints and take proper action based on defined processes
- Report on services delivery and invoicing/forecasting
- Continuous improvement of processes (cross-department workflows, digitalisation

**Profile**:
**Your Profile**:

- Bachelor degree preferably in IT/HR/Business Administration or relevant fields
- 3 years of experience in recruitment
- 3 years of experience in people management
- Team player
- Service and customer-centric mindset
- Proven managerial skills, able to lead projects and cooperate with other IT and business functions.
- Sociable, with strong communication skills
- Fluent in English and in French
- ITIL Foundation is a plus

**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.

  • Service Delivery Manager

    il y a 1 semaine

    Luxembourg Rcube Professional Services S.A Temps plein

    Nous recherchons pur un de nos clients un **Service Delivery Manager** pour superviser la prestation de services Support IT. Ce rôle crucial implique la gestion opérationnelle du contrat, le pilotage des services de support IT, et l’assurance de la satisfaction de notre client dans un environnement dynamique et exigeant. **Missions principales**: -...

  • Service Delivery Manager

    il y a 2 semaines

    Luxembourg LHH Temps plein

    We are currently looking for a **Service Delivery Manager** for one of our clients, a European provider of business-to-business digital services. LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and...

  • Service Delivery Manager

    il y a 2 jours

    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...

  • Service Delivery Manager

    il y a 1 semaine

    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Team Leader and the Directors of Econocom PSF S.A. **Responsibilities**: Implementation of a successful service delivery approach throughout the...

  • Service Delivery Manager

    il y a 7 jours

    Luxembourg AbAKUS IT Solutions Temps plein

    **What we’re looking for**: We are in search of an experienced and results-driven Service Delivery Manager (SDM) to join our team and lead a crucial client project. This project involves the seamless delivery of IT services, from datacenter operations to public cloud middleware platforms. Your expertise will help drive operational excellence, ensuring...

  • Service Delivery Manager

    il y a 7 jours

    Luxembourg ABAKUS IT-Solutions Temps plein

    ABAKUS IT-SOLUTIONS - expert in IT comfort - is hiring to reinforce his teams. IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk. For larger organization, we are also active in the provision of...

  • Service Delivery Director

    il y a 7 jours

    Luxembourg INCERT GIE Temps plein

    About the job **ORGANISATION** INCERT is a center of expertise managing critical IT infrastructures, and delivering products and services that relate to cryptography, public key infrastructure, eTravel document and biometry. Established since 2012, INCERT is a public agency owned by the State of Luxembourg and the Luxembourg Chamber of Commerce. Within...

  • Service Delivery Manager

    il y a 4 jours

    Luxembourg TMC Temps plein

    LuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for a Service Delivery Manager. **| Your challenges?**: - Lead and manage the end-to-end implementation of our ICT solutions for...

  • Service Delivery Manager Itil Infrastructures

    il y a 2 jours

    Luxembourg EKXEL IT Services & Financial Engineering Temps plein

    Afin d’accompagner un de nos clients, Institution financière de premier plan et **grande banque de la place**, nous sommes à la recherche d’un **SDM ITIL - Service Delivery Manager ITIL Infrastructures.** **EKXEL IT Services, leader européen en ingénierie **informatique**, conseils en hautes technologies et IT services offre une expertise et un...

  • Service Delivery Manager

    il y a 2 jours

    Luxembourg BlackRidge Group Temps plein

    **Job Information**: Work Experience - 5+ years Industry - Technology Contact Number - +352 20 61 04 City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1616 **Service Delivery Manager - Senior** Blackridge Group Luxembourg recrute un profil Senior - Service Delivery Manager Les tâches seront les suivantes: **Incident...