Teamleiter technical Helpdesk
il y a 2 semaines
Wir suchen zum nächstmöglichen Zeitpunkt einen
**Teamleiter "Technical Helpdesk & Rezeption" (m/w/d)**
**Die artelis-Gruppe, die 2006 gegründet wurde, bündelt die Aktivitäten der beiden Telekommunikationsunternehmen cegecom s.a. (seit 1999 in Luxemburg tätig) und VSE NET GmbH (seit 1998 in Deutschland tätig). Aufbauend auf die langjährige Erfahrung beider Unternehmen ist die artelis-Gruppe in der Lage, neue Produkte schneller und vorteilhafter auf den Markt zu bringen und seine Dienstleistungen grenzübergreifend anzubieten. Standorte und Rechenzentren befinden sich sowohl in Luxemburg als auch in Deutschland.**
***
**Deine Aufgaben**:
- Aufbau eines neuen technischen Helpdesk-Teams im Schichtbetrieb im Bereich Networks Operation
- Auswahl, Steuerung und Führung des neuen Teams
- Planung und Gewährleistung der Personaleinsätze
- Erstellung und Evaluierung der Ziele für die Teammitglieder
- Support und Ticketlösung für unsere Kunden
- KPI-Überwachung inkl. Benchmarking, Erstellung von Berichten
- Steuerung der teamübergreifenden Zusammenarbeit sowohl innerhalb der Abteilung als auch mit anderen Teams
- Kontrolle des Budgets
- Teilnahme am Rufbereitschaftsdienst
**Dein Profil**:
- Erfahrung in der Führung von Mitarbeitern
- Gute Kenntnisse der Hotline-Steuerung im Telekommunikationssektor
- Eigeninitiative, Zuverlässigkeit, gute Organisation und Stressresistenz
- Teamfähig, kommunikativ, service
- und kundenorientiert
- Hohe Zahlenaffinität und sehr gute Kenntnisse in MS Excel
- Zertifizierungen im Tätigkeitsbereich sind von Vorteil
- Fließend in Deutsch und Englisch, Französisch wünschenswert
**Was wir bieten**:
- Flexible Arbeitszeiten und Ausgleichsruhezeiten
- 31 Tage Urlaub pro Jahr
- Innovative Schulungsstrategien
- Vereinbarkeit von Beruf und Familie
- Einfacher Zugang zu öffentlichen Verkehrsmitteln
- Essensgutscheine
- Partizipatives Management
**Bewerben**
Rupert Steinlein, Tel. +496816079280
Schwerbehinderte Menschen werden im Rahmen der gesetzlichen Bestimmungen bevorzugt behandelt.
**artelis s.a. **- 3, rue Jean Piret - 2350 Luxembourg
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