Itil Operations Manager

il y a 2 semaines


Luxembourg Contracts Recruitment Consulting Temps plein

**ITIL Operations Manager (Incident & Change Management) - Luxembourg (EU Nationals Only)**

Major European Institution in Luxembourg (& Belgium)

**Activities**:

- Coordinates activities that affect IT Operations organisation
- Responsible for the production and planning of daily operations
- Liaise with the Team leaders but also with the different team members to ensure delivery times are met
- In coordination with the team leaders, plan, schedule, and review workload and manpower to ensure delivery times are met and deliverables are at the level of quality expected
- Ensures the operational teams have enough time to manufacture and deliver products based on the client's request
- Ensure quality and compliancy of the operations
- Maintain compliance and consistency, and taking corrective action when needed
- **For projects: liaise with the project managers for the allocation of Devops resources**:

- **Resource plan**:

- **Responsible of the service desk services**:

- **Responsible of the On-site intervention services**:

- **Overall responsible for the operations of the network, network security and supporting services**:

- **Monitor effectiveness of the operations**:

- **Provides guidance to the team members under her/his responsibility**:

- **Incident: problem and change manager**:

- Communications about incidents or interventions
- Escalation manager
- Partnering with other operations managers of other managed services to ensure the overall operational coherence and to share best service management practices.
- Drafting technical and management reports

**Requirements**:

- At least 10 years of experience in an IT field
- Experience in the delivery of managed services
- Experience of several years in a similar position
- Ability to manage time and workload in an efficient manner
- Strong attention to details
- Driven to achieve results
- Customer and Quality focus
- Sense for pro-activity
- Team-spirit
- Working knowledge: written and spoken, of English required. French desirable
- Experience in delivering in a production environment is considered as an advantage

**Please send your CV to Javaid and call to discuss further.**

We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.


  • Itil Service Manager

    il y a 7 jours


    Luxembourg Charles Oakes Temps plein

    **Service Managers-ITIL** We are thrilled to present an exceptional opportunity for a talented ITIL/ITSM Service Manager to join our team supporting the major EU institutions in Luxembourg. This role is essential for ensuring the delivery of high-quality IT services, managing service lifecycles, and maintaining compliance with ITIL standards within our...


  • Luxembourg NSI Temps plein

    **Description de l'offre d'emploi**: Afin de renforcer nos équipes, nous sommes à la recherche d'un** ITIL Incident Manager **parlant **français et anglais.** **Vos principales responsabilités**: - Prise en charge de la gestion opérationnelle du processus - Coordination de toutes les activités du processus - Suivi des indicateurs clés de performance...


  • Luxembourg DSI Group Temps plein

    DSI GROUP est une entreprise internationale de conseil en management, technologies et intégration, nous intervenons sur plusieurs métiers : télécoms, SI, Infrastructure et internet des objets (IOT). Notre mission est d’assurer un service de haut niveau tout en accordant une grande importance à la satisfaction et au développement professionnel de nos...


  • Luxembourg ARHS Cube Temps plein

    **Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Problem and Process Manager (M/F)** ! **Your main responsibilities will be**: - Problem Management: - Work with the Problem Manager to execute the daily tasks of the process - Report updates on...


  • Luxembourg ARHS Cube Temps plein

    **Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...


  • Luxembourg ARHS Cube Temps plein

    **Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...


  • Luxembourg European Investment Bank Temps plein

    The **EIB**, the European Union's bank, is seeking to recruit for its **Group** **Corporate Services Directorate - Group Digital Office (GCS-GDO) - Platforms & Services Department (P&S) - Operations & Service Desk Division (OSDK) - IT Operations Unit (ITO)**, at its headquarters in Luxembourg, a **(Senior) Configuration and Change Manage**r. **This is a...

  • Major Incident Manager

    il y a 5 jours


    Luxembourg BlackRidge Group Temps plein

    **Job Information**: Work Experience - 4-5 ans Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1119 **MAJOR INCIDENT MANAGER** **What is the opportunity?** We are looking for a Major Incident Manager who can drive consistent Incident management. - operational framework and processes...


  • Luxembourg Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional Cloud Operations Specialist to join our UniQue Brussels team. In this role, you will have the opportunity to work closely with our customers in the public sector and you will be responsible for developing new...

  • Problem Manager

    il y a 2 semaines


    Luxembourg AUBAY S.A. Temps plein

    Join our dynamic team at an International Financial Institution, where innovation and excellence drive our operations. As a Problem Manager, you'll play a crucial role in maintaining the reliability and efficiency of our IT services. **Responsibilities**: - Track and communicate the progress of identified problems to relevant stakeholders. - Conduct...


  • Luxembourg HNM Solutions Temps plein

    **Job ID: HNMJD3413**: **Role: Cloud Operations Specialist** **Location: Luxembourg** **Language: English** **Description of the task**: - CLOUD Operations specialist (CLOUDS) - Define configuration management and deployment strategies for Cloud resources. - Ensure availability and stability of cloud production environments. - Develop, and design...

  • Operations Manager

    il y a 7 jours


    Luxembourg Wheels, Inc. Temps plein

    At LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together! Operations Manager Full time - Permanent Leudelange -Luxembourg Operational Manager responsibilities and duties - Management of our short-term rental activity - Management of our...

  • Operations Manager

    il y a 6 jours


    Luxembourg Eurolux Consulting Temps plein

    **Job Description**: We are partnering with an AIFM in Luxembourg, focused on real estate investments in Europe who is looking to hire a new Operations Manager for the team! Our client offers an interesting environment to thrive where you will be able to work both independently and collaboratively with internal and external stakeholders. You will work with...

  • Operations Manager

    il y a 2 semaines


    Luxembourg Lloyds Banking Group Temps plein

    End Date Thursday 27 February 2025 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Description Summary Job Description Job title: Operations Manager Location: Luxembourg Grade: Band E About Scottish Widows Europe: Scottish Widows Europe (“SWE”), a...

  • Support Manager

    il y a 5 jours


    Luxembourg Uni Systems Temps plein

    Organization, implementation and maintenance of (IS) support and evolution - Coordination of support teams - Contribute to IS Service management Coordination with the project teams - Coordination of wiki sites, collaborative sites or social networks - Follow-up of service quality - Management and follow-up of user requests - Guidance regarding the use of...

  • Incident Manager

    il y a 1 semaine


    Luxembourg Getronics Temps plein

    Working in the area of information technology, an Incident Manager is essentially responsible for the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process, from evaluation to resolution. Incident Manager records all issues and helps to design ways to prevent similar problems in the future. He or she will...

  • Fund Operations Manager

    il y a 2 semaines


    Luxembourg bunch Temps plein

    **bunch** is building the backbone of private markets, combining exceptional expertise, operational excellence, and frictionless technology. The platform enables funds and private investors to seamlessly and securely set up and manage their investment entities. To expand our core team, we're seeking a passionate Fund Operations professional who wants to...

  • Service Delivery Manager

    il y a 4 jours


    Luxembourg AbAKUS IT Solutions Temps plein

    **What we’re looking for**: We are in search of an experienced and results-driven Service Delivery Manager (SDM) to join our team and lead a crucial client project. This project involves the seamless delivery of IT services, from datacenter operations to public cloud middleware platforms. Your expertise will help drive operational excellence, ensuring...

  • Sales Operations Manager

    il y a 6 jours


    Luxembourg Plansee Group Temps plein

    100.000 Produkte und Werkzeuge aus den starken Metallen Wolfram und Molybdän: das ist seit über 100 Jahren unsere Mission und unsere Leidenschaft, die 11.000 Mitarbeiter:innen aller Welt teilen. Wir von der Plansee Group haben noch viel vor - und werden mit Ihnen noch besser! Werden Sie Teil unseres Teams! TASKS & RESPONSIBILITIES As part of our Central...

  • Associate Operations Manager

    Il y a 34 minutes


    Luxembourg Wolt Temps plein

    **Company Description** Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and...