Operations Manager
il y a 2 semaines
Reports to Senior Project Manager - Client Onboarding:
With a focus on driving excellent client service and understanding the needs of our clients, we are continually enhancing the onboarding approach.
As a result, we are looking for an experienced Onboarding Operations Manager to join the newly established Onboarding Centre of Excellence.
The individual will be responsible for the execution of client onboarding within the Centre of Excellence.This will encompass the onboarding journey for new promoters, migrations and new structure set-ups across our jurisdictions, markets and services.
In addition, the role holder will be expected to actively seek and implement best practice into onboarding processes to ensure the Onboarding Centre of Excellence adopts a continuous improvement mindset.
Key responsibilities:
The responsibilities of the role include, but are not limited, to:
Core Activities
- Completing and coordinating New Business Committee (NBC) submissions for Channel 1 and Channel 2 clients (alongside the Onboarding Administrator(s)).
- Coordinating the engagement letter process and managing relationships internally and externally as required (alongside the Onboarding Administrator(s)).
- Coordinating input and creating workshop materials for initial requirements gathering workshops during the engagement phase of the onboarding journey.
- Assisting in reviewing / filing statutory and regulatory filings required for entities in the jurisdiction they operate in, as applicable to the onboarding journey.
- Supporting the Onboarding Centre of Excellence team in incorporating entities and client migrations.
- Communication with regulators and other external parties, such as client legal counsel.
- Reviewing and providing comments on constitutional and fund formation documents, including subscription agreements.
- Managing multiple onboarding projects of differing complexity and size simultaneously (may also be across different jurisdictions and asset classes).
- Working alongside the Senior Onboarding Manager to document timelines and plan for onboardings, in consultation with internal and external stakeholders, whilst drawing on experience from previous onboardings.
- Be responsible for adhering to specific SLAs / KPIs for each onboarding and managing the team against these and appropriate escalation to the Senior Onboarding Manager/Head of Onboarding where required.
- Identify and capture lessons learned and act on, to enable continuous improvement of the Onboarding journey.
- Support the wider Onboarding Centre of Excellence team to ensure a bestinclass onboarding experience for clients.
- Build relationships with clients by demonstrating a strong understanding of the industry they operate in and ability to design and execute the onboarding process to address their motivators, challenges and goals.
- Managing relationships amongst stakeholders by building confidence and trust with clear professional communication and transparent expectation management.
- Be able to manage relationships with the client's third parties as required throughout the onboarding journey.
- Work within a partnership model which includes Client Facing Teams, Business Development and other internal Aztec Teams such as Legal, Risk, Compliance and other Centres of Excellence.
- Ensure that there is appropriate handover to Client Facing teams at the end of the onboarding journey.
- Identifying risks or issues that may impact the delivery of the onboarding process, whilst providing and facilitating the creation of options and recommendations to mitigate and drive solutions in a positive and constructive manner.
- Act on realtime feedback and escalate issues effectively and in a timely manner.
- Managing a team within set SLAs and KPIs
- Strong people management experience, including objective setting and sucession planning.
- Responsible for managing workloads and delegating tasks, as appropriate, to the Onboarding Administrator(s).
Skills, knowledge, expertise:
- 5+ years of experience inhouse fund administration business or project managing large scale initiatives.
- Extensive experience in the onboarding of new clients and a proven track record of successful delivery.
- Proven track record of stakeholder management and strong communication skills (both internal to the business and external).
- People management experience and ability to engage, coach and motivate a crossjurisdictional team.
- Ability to manage client expectations through effective communication and appropriate risk management.
- Strong alignment to Aztec Group values.
- Ability to quickly learn new information, processes and procedures.
- Proven ability to meet deadlines and proactively identify and deal with problems.
- A selfstarter wit
-
Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg AXA IM Temps pleinAXA IM LuxembourgPosted 6 hours ago Hybrid Permanent NegotiableLuxembourg - HybridPermanent contractAt AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper.As a...
-
Itil Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg Contracts Recruitment Consulting Temps pleinITIL Operations Manager (Incident & Change Management) - Luxembourg (EU Nationals Only)Major European Institution in Luxembourg (& Belgium)Activities: Coordinates activities that affect IT Operations organisation Responsible for the production and planning of daily operations Liaise with the Team leaders but also with the different team members to ensure...
-
Sustainability Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg Halian International Temps pleinThe Role: The Sustainability Operations Manager will support the Head of Sustainability Operations to supervise the day to day operations and management of the team.He/she will collaborate with the Head of Sustainability Operations in setting and driving the organizational vision and operational strategy of the Sustainability Operations' department.Main...
-
Manager Ground Operations
Il y a 2 mois
Luxembourg, Luxembourg Luxair Temps pleinFor our department Ground Operations within Airline Commercial, we are looking for a (an): Manager Ground Operations & Agreements (m/f/x) Main duties: Responsible for the contract management and performance of the stations/airports.Identify, select, contract and monitor services of Ground Service Providers and other providers at AirportsMonitor Service...
-
Manager Ground Operations
il y a 4 semaines
Luxembourg, Luxembourg Luxair Temps pleinFor our department Ground Operations within Airline Commercial, we are looking for a (an): Manager Ground Operations & Agreements (m/f/x) Main duties: Responsible for the contract management and performance of the stations/airports.Identify, select, contract and monitor services of Ground Service Providers and other providers at AirportsMonitor Service...
-
Cloud Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg Tao Testing Temps pleinWould you like to have some fun helping us to deliver millions of tests to our worldwide clients using state-of-the-art cloud technologies?We are looking for a Cloud Operation Manager, primarily responsible for overseeing both the technical and managerial aspects of Open Assessment Technologies' Operations department. Your job is to plan, direct, and design...
-
Senior Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg AXA Temps pleinLuxembourg - HybridPermanent contractAt AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper.As a future Senior Operations Manager, you will report to the Head...
-
Fund Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg Moonfare GmbH Temps pleinPrivate equity funds have long been one of the most attractive investment opportunities, outperforming public market benchmarks, like the S&P 500. But these funds have also been difficult or impossible to access, especially for individuals. Onerous paperwork, high investment minimums (~€10m) and difficulty picking a fund have all been hurdles that kept...
-
Banking Operations Manager
il y a 5 jours
Luxembourg, Luxembourg Deloitte Luxembourg Temps pleinYour future teamOur Banking Consulting department is providing consulting services to banks in Luxembourg on regulatory, transformation and systems implementation projects. To reinforce our management team, we are looking for a Manager / Senior Manager with previous consulting experience and a solid banking background, especially a strong knowledge of...
-
Easyship Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg Amazon Services Europe SARL (LU) Temps pleinBachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalentAmazon's seller marketplace is home to more than two million small businesses, individual sellers and household names who reach tens of millions of potential customers. These customers can choose from more than 120 million...
-
Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg L'Osteria - MCH 3 Betriebsgesellschaft mbH Temps pleinDas sind wir**L'OSTERIA GRANDE AMORE**:**Die beste beste Pizza, Pasta d'amore und eine einzigartige Atmosphäre - ein unschlagbares Rezept**In der L'Osteria geht die Türe auf und schon fühlt man sich wie in einer typisch italienischen Osteria: Hier kommen Menschen - Familien, Freunde, Pärchen, Jung und Alt - zusammen, um gut zu essen. Es ist ein bisschen...
-
Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg L'Osteria - MCH3 Betriebsgesellschaft mbH Temps pleinL'OSTERIA GRANDE AMOREDie beste beste Pizza, Pasta d'amore und eine einzigartige Atmosphäre - ein unschlagbares RezeptIn der L'Osteria geht die Türe auf und schon fühlt man sich wie in einer typisch italienischen Osteria: Hier kommen Menschen - Familien, Freunde, Pärchen, Jung und Alt - zusammen, um gut zu essen. Es ist ein bisschen laut, lebhaft und...
-
Marketing Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg Deloitte Luxembourg Temps pleinMarketing Operations Manager Our dynamic multi-talented Brand and Content team produces compelling content that provides value to our audience, strengthening our positioning as a leading local and global brand. Our organization is multi-faceted, diverse, and global, with an unrivalled culture of collaboration. We connect clients, talent, and society to a...
-
Marketing Operations Manager
il y a 4 semaines
Luxembourg, Luxembourg Deloitte Luxembourg Temps pleinMarketing Operations Manager Our dynamic multi-talented Brand and Content team produces compelling content that provides value to our audience, strengthening our positioning as a leading local and global brand. Our organization is multi-faceted, diverse, and global, with an unrivalled culture of collaboration. We connect clients, talent, and society to a...
-
Banking Operations Manager
il y a 1 mois
Luxembourg, Luxembourg Deloitte Luxembourg Temps pleinYour future teamOur Banking Consulting department is providing consulting services to banks in Luxembourg on regulatory, transformation and systems implementation projects. To reinforce our middle management team, we are looking for a Manager / Senior Manager with previous consulting experience and a solid banking background, especially a strong knowledge of...
-
Banking Operations Manager
il y a 4 semaines
Luxembourg, Luxembourg Deloitte Luxembourg Temps pleinYour future teamOur Banking Consulting department is providing consulting services to banks in Luxembourg on regulatory, transformation and systems implementation projects. To reinforce our middle management team, we are looking for a Manager / Senior Manager with previous consulting experience and a solid banking background, especially a strong knowledge of...
-
Banking Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg Deloitte Luxembourg Temps pleinYour future teamOur Banking Consulting department is providing consulting services to banks in Luxembourg on regulatory, transformation and systems implementation projects. To reinforce our middle management team, we are looking for a Manager / Senior Manager with previous consulting experience and a solid banking background, especially a strong knowledge of...
-
Legal Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg Morgan Philips Executive Search Temps pleinNotre client est un groupe commercial international très reconnu dans un secteur en croissance depuis de nombreuses années.Dans un contexte d'accompagnement à la croissance, la Direction Juridique Groupe souhaite créer un nouveau rôle pour un Legal Operations Manager, qui agira tel un bras droit du Directeur Juridique afin de sécuriser, fiabiliser et...
-
Supplier Operations Manager, Global Supplier
il y a 2 semaines
Luxembourg, Luxembourg Amazon EU Sarl Temps pleinExperience in program or project management Experience in supply chainAmazon's Global Supplier Management team (GSM) is responsible for the execution of the global supplier management activity for the Global Procurement Organization (GPO) overseeing a spend of $45B. As our Global Supplier Management team continues to grow, we are seeking a Supplier...
-
Oversight Operations Manager
il y a 2 semaines
Luxembourg, Luxembourg 1825 Temps pleinJob Description9 month Fixed Term ContractAt abrdn, our purpose is to enable our clients to be better investors.Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, while the powerful partnerships we build help to enhance the expertise...
