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Itil Operations Manager
il y a 2 semaines
ITIL Operations Manager (Incident & Change Management) - Luxembourg (EU Nationals Only)
Major European Institution in Luxembourg (& Belgium)
Activities:
- Coordinates activities that affect IT Operations organisation
- Responsible for the production and planning of daily operations
- Liaise with the Team leaders but also with the different team members to ensure delivery times are met
- In coordination with the team leaders, plan, schedule, and review workload and manpower to ensure delivery times are met and deliverables are at the level of quality expected
- Ensures the operational teams have enough time to manufacture and deliver products based on the client's request
- Ensure quality and compliancy of the operations
- Maintain compliance and consistency, and taking corrective action when needed
For projects: liaise with the project managers for the allocation of Devops resources:
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Resource plan:
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Responsible of the service desk services:
Responsible of the On-site intervention services:
Overall responsible for the operations of the network, network security and supporting services:
Monitor effectiveness of the operations:
Provides guidance to the team members under her/his responsibility:
Incident: problem and change manager:- Communications about incidents or interventions
- Escalation manager
- Partnering with other operations managers of other managed services to ensure the overall operational coherence and to share best service management practices.
- Drafting technical and management reports
Requirements:
- At least 10 years of experience in an IT field
- Experience in the delivery of managed services
- Experience of several years in a similar position
- Ability to manage time and workload in an efficient manner
- Strong attention to details
- Driven to achieve results
- Customer and Quality focus
- Sense for proactivity
- Teamspirit
- Working knowledge: written and spoken, of English required. French desirable
- Experience in delivering in a production environment is considered as an advantage
Please send your CV to Javaid and call to discuss further.
We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.
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