Client Service Representative

Il y a 14 heures

Luxembourg Deutsche Börse Group Temps plein

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Group Company: FundsDLT

Client Service Representative (f/m/d)

Full-time | unlimited

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Your area of work:

As a Client Service Representative, you will be at the heart of the client experience, ensuring the smooth operation and adoption of FundsDLT's innovative fund distribution platform. Acting as a trusted partner to our clients, you will support their daily activities, contribute to onboarding and migration projects, and help optimize operational processes. You will work closely with clients and internal stakeholders in a fast-paced fintech environment that combines blockchain technology and modern digital infrastructure to transform the investment fund industry.

Your responsibilities:

Serve as the primary point of contact and trusted partner for clients.
Develop expertise in the FundsDLT platform and provide guidance on its functionalities and operational workflows.
Monitor daily platform activities and ensure compliance with agreed service levels and operational standards.
Manage client inquiries and resolve issues in a timely and professional manner.
Support transaction processing, reconciliation activities, and reporting delivery.
Analyze client feedback and operational data to identify improvement opportunities.
Collaborate with internal teams to resolve incidents, enhance processes, and improve client satisfaction.
Support onboarding, migration, testing, and implementation activities for new and existing clients.

Your profile:

Bachelor's or Master's degree in Finance, Economics, Business Administration, Information Systems, or a related field.
1 to 4 years of professional experience in client service, operations, onboarding, or support within financial services.
Fluent in English and French, both written and spoken.
Strong client-service orientation with excellent communication and interpersonal skills.
Ability to quickly understand complex platforms, technologies, and operational processes.
Strong analytical, problem-solving, and organizational skills.
Detail-oriented with the ability to prioritize and manage multiple tasks simultaneously.
Previous exposure to the investment fund industry, client onboarding, migrations, or fintech solutions is considered an asset.

Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites.
We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly.

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Have we piqued your interest? Then we encourage you to apply now

Do you have questions about the application process or this position?

Please contact us at careers@deutsche-boerse.com or by phone 069-211-11810. We look forward to getting to know you

Deutsche Börse Group, Human Resources
https://careers.deutsche-boerse.com/

Client Service Representative

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