Junior Client Service Officer

Company description

Tracing its origins to 1585, Deutsche Börse Group has become one of the world's leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What's your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Job description

The area is managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream client base. As Client Service Officer within an international cross location team, you will be supporting international clients with enquiries or issues related to various Clearstream processes like Settlement, Corporate Actions, Income and Cash Management. Client Services is the central contact for our clients and the voice towards clients.

Your responsibilities:

• You take responsibility for day-to-day contact (via phone and email) for our clients for all questions in relation to securities settlement, asset servicing and cash management

• This includes the clarification of topics by using your own knowledge, supported by team members and/or operations

• You act as one of the main points of contact for our clients for the work with Clearstream Banking

Required profile

• University degree in finance, economics, IT, or equivalent training with professional experience

• You have a prior work experience in financial markets and financial products(< 2 years)

• Fluent English and French are mandatory

• You own a strong interest in taking on high responsibility and results orientation

• You are not afraid of continuous changes, seeking personal and professional challenges

• You own high problem-solving skills with developed analytical skills and sound understanding of process­ flows

• You have the ability to address both known and unknown situations thanks to good conceptual thinking, organizational and communication skills and strong learning / development potential

• Service orientation with excellent telephone representation, high communication - and soft skillsand a strong ability to work in a team

• General office productivity tools proficiency expected (Excel, Powerpoint, Word). IT proficiency would be a plus.

What we offer

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

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