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**Job Type(s)**:CDI/Permanent
**Location(s)**:Luxembourg - Bertange
For a renowned international organization, infeurope is looking for a **Multilingual Call Desk Agent in Luxembourg**to join its team in Luxembourg with strong communication skills.
**Tasks and Responsibilities**:
- First point of contact for the international customers of a prestigious International Organisation in Munich, Germany
- User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures
- Customer data management and maintenance in various data management tools
**Your Profile**:
- Fluency in german, english and french
- Preferably previous experience in customer care or hospitality
- Passionate about customer care and ability to work in a dynamic customer service environment
- Ability to pick things up quickly and wants to learn new things
- Customer focused with experience of managing complex enquiries
- Excellent communication skills
- Organisational and problem-solving skills
- Team player who enjoys working in a cross-functional, diverse and international team
**Our Offer**:
- Outstanding reference in your CV of a renowned international organisation
- CDI/Permanent Contract
- Luxembourgish employment contract
- Multicultural environment
- 3-6 months of on-the-job training in various areas
- Location: Luxembourg-Bertrange
- Hybrid working after the training phase
- Business trips to Munich during the training phase
infeurope S.A. is a company headquartered in Luxemburg, predominantly offering communication, consulting and managed services to European Institutions and International Organisations.
