Service Desk Team Leader

il y a 6 jours

Luxembourg Heintz van Landewyck Temps plein

**Landewyck**, a heritage tobacco manufacturer with over 175 years of history, is evolving. With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide.

We are looking for a **Service Desk Team Leader** to coordinate three activities:

- **Y**_**our responsibility**:
Provide 1st level support
- Set-up and registration of IT material
- Collaborating with other IT teams to resolve complex issues
- When necessary, escalate incidents to second-level support teams
- Follow up major incidents, ensure an appropriate communication plan is in place
- Prioritize 1st level tickets, delegate tasks and set deadlines
- Ensure the quality of services provided by the team
- Monitor respect of SLA and report on metrics
- Create and maintain accurate knowledgebase documentation
- Participating in the development and implementation of IT policies and procedures
- Providing training and support to end-users on the use of hardware and software
- Keeping up to date with the latest developments in IT and cybersecurity

**Your Skills**:

- Sense of priority
- Pragmatic/Transcription: translate technical language into customer-orientated language
- Able to analyse and make report and provide solutions
- Communication
- Curious
- Integrity
- Fostering teamwork

**Your Profile**:

- Diploma: CATP/DUG in informatics
- At least 10 years experience in a similar position
- Strong customer service orientation
- Be able to work under minimum supervision
- Have excellent analytical, problem solving and resource-management skills
- Knowledge of ITIL, incident, problem and change management
- Experience on Office 365 support
- Experience on managing an ITSM ideally GLPI
- Fluent in English, French or German will be considered as an asset

**Our offer**:

- A permanent contract, 40 hours per week (full time)
- Flexible working hours from Monday to Friday
- Ongoing training
- Company restaurant and lunch vouchers
- Free parking
- Place of work: Fridhaff/ Erpeldange-sur-Sûre

Type d'emploi : Temps plein, Durée indéterminée

  • Service Desk Consultant

    il y a 2 semaines

    Luxembourg CONVOTIS GmbH Temps plein

    **Who we are**: The Service Desk Consultant is providing front-line primary support to customers and internal users of Convotis infrastructures / managed services and undertaking established and routine activities associated with Service Desk operations as directed and assigned by its line manager. **Service Desk Consultant (m/w/d) in Luxemburg**: **Key...

  • Service Desk Operator

    il y a 4 jours

    Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...

  • Service Desk Operator

    il y a 3 jours

    Luxembourg CTG Temps plein

    **CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Senior Service Desk Operator, to join the Service Desk multicultural team, and to be responsible for providing first level IT support to all its users. **Your missions** - You record incidents in the **Service Management Tool**, and make an initial...

  • Team Leader Support

    il y a 1 semaine

    Luxembourg Econocom Temps plein

    Econocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Manager of Econocom PSF S.A. **Responsibilities**: Supervise IT support team in scheduling and completing tasks and status reports, assisting with...

  • Technicien Service Desk

    il y a 2 semaines

    Luxembourg Europ IT Services Temps plein

    Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe. Technicien Service Desk Mission Premier point de contact pour les clients qui recherchent une assistance technique soit par téléphone, courrier électronique ou ticketing. Effectuer le dépannage à...

  • Service Desk Agent L1 Fr/uk

    il y a 7 jours

    Luxembourg Blackridge Group Temps plein

    **SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; - 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, such as Mobile device, Desktop and Printers, Infrastructure Management (Server,...

  • Service Desk Agent

    il y a 2 heures

    Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...

  • Team Leader Safety

    il y a 2 semaines

    Luxembourg Université du Luxembourg Temps plein

    The University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character. **Your role**: The University of Luxembourg is seeking to recruit a dynamic and experienced Team Leader to join its Facility Management department. You will lead the Safety & Services Team and report directly to the Head of...

  • Service Support Team Leader

    il y a 5 jours

    Luxembourg, Luxembourg jao Temps plein

    About our company"We partner with Europe to empower and enhance a sustainable energy market".Located in Luxembourg, we are a service company that hosts Europe's single leading trading platform(e-CAT) for cross-border transmission capacity. On behalf of TSOs, we auction the available long and short-term transmission capacity rights on all internal EU...

  • Client Service Team Leader

    il y a 2 semaines

    Luxembourg Brown Brothers Harriman Temps plein

    At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to...