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Team Leader Support

il y a 2 semaines

Luxembourg Econocom Temps plein

Econocom designs, finances and oversees companies' digital transformation.

The Econocom Group share is part of the BelMid index.

You will be part of our Team in Luxembourg and you report to the Service Delivery Manager of Econocom PSF S.A.

**Responsibilities**:
Supervise IT support team in scheduling and completing tasks and status reports, assisting with problem escalation
Manage resource allocation to scope and estimate user requests by determining their impact and costs
Execute technical strategies to increase efficiency and service
Interface with other departments to resolve complex or emergent operational problems
Help the Support Team to research and identify solutions to software and infrastructure issues
Manage the troubleshoot technical issues, including mobile and IT devices, account setup, network configuration and virtual servers configuration
Properly escalate unresolved issues to appropriate editors support team
Provide prompt and accurate feedback to customers when needed
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports to the Service Delivery Manager and the customer's IT Manager
Supervise the documentation with technical knowledge in the form of notes and manuals
Maintain jovial relationships with the client
Report to Econocom PSF's Service Delivery Manager

Profile

Bachelor degree in Information Technology, Computer Science or relevant field
5+ years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role, and at least 1+ year as Team Leader
Knowledge and experience with Mac OS/Windows environments
Prior experience in cloud computing platforms (Azure) and modern workplace (Microsoft 365)
Ability to manage a technical team
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Additional certification in Microsoft solution and technologies, Azure technologies is a plus
Fluent un English and French, any additional language is a plus

We offer

A competitive & challenging function in an innovative services company with room for initiatives.
An attractive salary package, company car, group insurance and extended hospitalization plan.
At Econocom PSF, you will operate in a professional environment where entrepreneurship is encouraged.