Account Manager

**Job Summary**

We are looking for an enthusiastic and experienced Account Manager to join our dynamic team at EasyBiz, a B2B FinTech project under 3F Venture. EasyBiz is focused on simplifying and enhancing the company incorporation and management process through both mobile and desktop platforms. The Account Manager will be the main point of contact for clients, ensuring smooth onboarding and continuous client satisfaction. This role is perfect for someone with a passion for technology, client relationships, and process optimization in the FinTech space.

**Responsibilities**:

- Manage and develop relationships with new and existing clients to ensure their successful use of EasyBiz’s services;
- Act as the primary contact for onboarding new clients, guiding them through the setup process on both mobile and desktop platforms;
- Ensure clients are aware of all features and functionalities of the EasyBiz platform to maximize their experience;
- Collaborate with internal teams to address client needs, feedback, and issues promptly;
- Analyze client data to identify trends, usage patterns, and opportunities for improvement;
- Proactively engage clients to offer additional services and ensure retention;
- Assist clients with troubleshooting and provide timely responses to inquiries;
- Prepare regular reports on account status and client feedback for internal teams and management.

**Requirements**:

- Proven experience as an Account Manager or relevant B2B client-facing role, preferably in FinTech or related industries;
- Experience working with mobile and desktop platforms, particularly in a client onboarding and support capacity;
- Fluency in both French and English is a must, other languages would be a great advantage;
- Excellent communication and interpersonal skills with the ability to build rapport and trust with clients;
- Strong organizational and multitasking skills to handle multiple accounts and projects simultaneously;
- Problem-solving attitude with attention to detail and the ability to manage client expectations effectively;
- Familiarity with CRM systems and practices;
- Ability to work in a fast-paced startup environment and contribute to a growing team;
- **This is an on-site position**.

**Benefits and Compensation**:

- Competitive salary based on experience;
- Strong project and product cultures;
- Ability to work with EU markets;
- Minimal bureaucracy;
- Flexible working hours;
- Opportunities for professional growth and development in an entrepreneurial environment.

**Company culture and values**:
3F Venture creates conditions for the effective commercial implementation of projects by dividing its resources between different projects. We launch startups in various fields such as FinTech, SocialTech, AI, computer vision, and markets including the EU, US, and Asia. In other words, we are a business that creates other businesses. We foster a culture of innovation, collaboration, and continuous learning. We empower team members to take ownership of their projects and contribute to the success of our ventures. We value integrity and a passion for driving positive change in the industries where we operate. We prioritize attention to detail, clarity, and performance.

**How to apply**:

- Send your CV and LinkedIn;

**Job Types**: Full-time, Contract, Permanent
Contract length: 24 months

Pay: From €3,500.00 per month

Application Question(s):

- What is your notice period?
- What are your salary expectations?
- Are you located in Luxembourg?

**Language**:

- Do you speak French and English fluently? (required)