Pam Service Manager

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

**Your mission**:
**The PAM Service Manager** brings specific expertise in PAM platforms and services whether **on-prem or in the Cloud** with a focus on European sovereign providers. She/he has a strong experience in designing, deploying and maintaining each of the stack’s components. She/he will also support necessary adaptations required by the different customers having to accommodate the implementation of a Zero Trust Architecture. She/he will also ensure that the solutions and each of their components are delivered at the expected levels of security, reliability and availability at all times.

Collaborating with the MSP team and customer representative, the **PAM Service Manager** will ensure that the service is designed and implemented in accordance with the Customer’s business needs and IT standards.

**The goals of the position include**:

- Regular review and assessment of the MSP team to identify areas for improvement and optimization.
- Development of a strategic roadmap proposal for the service, aligning with the Customer’s overall IT strategy and goals.
- Collaborative planning and decision-making with the MSP team to ensure that the service is designed and implemented to meet the Customer’s business requirements.
- Ongoing monitoring and evaluation of the operations to ensure that it continues to meet the Customer’s needs, SLAs and expectations
- Coordinating changes and governance with other technical stakeholders.

**These goals will be reached through the following specific tasks**:

- Provide expert technical assistance on PAM solutions, the setup of Zero Trust Architecture and related products or services that would need to be integrated with this platform (OSs, VPN solutions, IdPs, Security Token Services, hosting platforms including containerized environments, other security related solutions )
- Participate in the formulation, planning and definition of project requirements, liaise with stakeholders and internal customers, participate in requirements gathering and communicate results.
- Develop a deep understanding of internal business processes, oversee their continuous improvement and manage service reliability.
- Supervise the portfolio of services delivered by the MSP team (documentation, deliverables, etc.) and its compliance with the customer and 3rd parties’ process/guidelines.
- Evaluate and implement security standards.
- Be responsible for defining the strategy and future direction of the Linux Hosting Service as IT supporting service to other IT services and final Information Systems, including identifying opportunities for innovation and improvement, and developing business cases for new initiatives and investments.
- Manage the PAM dependencies.
- Ensure documentation and knowledge management systems quality, development and maintenance to ensure that information about the PAM services and dependencies are up-to-date and readily available.

**Your profile**:

- Master OR**Bachelor + **2 years relevant experience per missing year** (up to 5 years).
- **10 years** combined experience in Datacenter Infrastructure, OS management, and IT Operational Security (PAM, Secret Management, Crypto Services).
- **5 years** experience in IT Security Operational Services (PAM, Secret Management), including their automation.
- Knowledge of **PrivX is an asset**.

- **English B2** minimum (spoken and written)

**Certifications**

- Certification in a Secret Management Platform (PrivX or ,.)
- Windows Certified Systems Engineer
- ITIL Foundation certified

**Other Requirements**

- Ability to obtain EC security clearance.
- Application Deadline: 27/11/2025

**Work Conditions**

- Work performed on-site in Luxembourg at least 3 days/week
- On-site emergency presence may be required with 2-hour notice.
- 4 years contract agreement (renewable)

**Our offer**:
A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.