Senior Manager

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role- Network Architect or Engineer with hands-on experience in LAN / WAN / GNPP / Router / Bridges / Firewall / MAN / VLAN / TCPIP / VPN / Wireless wifi- Primary leadership role between the Delivery Project Executive and delivery services squad(s).- Point of contact for the services performed by a defined services delivery squad(s).- Manages all escalations, client contact requirements, and ensures services coverage by the squad.- Ensures consistent service delivery meets the committed client quality outcomes, metrics and expectations for the services scope of the squad (relevant SLAs etc.).- Maintains the flow of work and manages all backlogs and they set priorities for the squad while working to remove hurdles and bottlenecks to work execution.- Manages CRM and delivery MSAC processes ensuring compliance postures.- Runs Agile ceremonies and iterate delivery for the squads seeking constantly to improve the outcomes of the squad.

Who You Are- Have network technical skills.-
- Understand network technologies.-
- Leads a local team.-
- Manages supplier services contract(s).-
- Has architectural skills on network techno.-
- Organizes changes and Incident / problem resolution.-
- Has good CxO communication styleDemonstrate Leadership, Collaboration & Teaming.- Develop Individuals & Teams.-
- Lead Change.-
- Manage Client Experience.-
- Manage Communication in Crisis.-
- Manage Resources.-
- Manage Stakeholder Relationships.-
- Manage Delegation of Tasks/Responsibilities.-
- Perform Functional Manager Role.-
- Support Teamwork & Collaboration.-
- Manage Performance & Contribution.-
- Manage Infrastructure Services Practitioners.-
- Manage Infrastructure Services Delivery Teams.-
- People Manager.-
- Network Services Delivery.-
- Demonstrate Leadership, Collaboration & Teaming.- Develop Individuals & Teams.-
- Lead Change.-
- Manage Client Experience.-
- Manage Communication in Crisis.-
- Manage Resources.-
- Manage Stakeholder Relationships.-
- Manage Delegation of Tasks/Responsibilities.-
- Perform Functional Manager Role.-
- Support Teamwork & Collaboration.-
- Manage Performance & Contribution.-
- Manage Infrastructure Services Practitioners.-
- Manage Infrastructure Services Delivery Teams.-
- Has network technical skills.-
- Understand network technologies.-
- Leads a local team.-
- Manages supplier services contract(s).-
- Has architectural skills on network techno.-
- Organizes changes and Incident / problem resolution.-
- Has good CxO communication style.Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you We want you to succeed so that together, we will all succeed.