Product Support Analyst

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as Product Support Analyst

The Product Support Analyst will join Fund Services Product Support Team that works closely with the Global Fund Services Business lines to support and ensure Fund Services is operating as one cohesive business line globally by practice across the Fund Accounting and Fund Administration pillars.

The individual will help the team with the coordination and oversight of product offering strategy and profitability and investment objectives including the priority of development across Fund Services globally.

The Product Support Analyst will be part of a team that will be the gate keepers for Fund Services requests for systems development related to new functionality and requests for new product offerings.

The Fund Services Product Support Team also works closely with business lines, systems, change management, and external technology providers to identify and execute on investments that are aligned with the Product’s overall strategy. This is instrumental in defining IRG initiatives and ensuring they align with the firm's enterprise level strategy as well as executing on our Globalization initiative.

**Responsibilities**:
1. Analysis and Product Support- Support Performance Fees setup of new clients, new funds, new classes.- Analysis of the Prospectus in regard to Performance Fees and the way it has been defined in the tool.- Analysis of the standardization of the Performance Fees process

2. Strategy- Collaborate with Fund Accounting and Fund Administration Business teams, the firm’s centralized strategy team, and other Product groups on market, regulatory, and client trends to help team set Fund Services strategy- Support the team to set Fund Services strategy for implementation of firmwide initiatives including but not limited to Emerging Technology Adoption, Data Infrastructure, and Digital Client Experience- Collate internal and external driven enhancement requests according to strategic need to support Fund Accounting and Fund Administration to determine Fund Services Investment

3. Oversight- Oversee the prioritization of development across Fund Services platforms.-
- Oversee Market Data costs and recoupment across Fund Services- Oversee and provide analysis support for the financials of Fund Services Product through interactions with the firm’s Controllers

4. Client Service-
- Support team with client and prospect meetings when appropriate to present on BBH initiatives and developments- Support marketing initiatives by providing content and collaborating on creative approach for Fund Services

4.Teamwork- Seek out and participate in team and interdepartmental projects.

Education level and/or relevant experience(s)- BS/BA degree, and/or equivalent work experience.- 2 to 3 years Fund Accounting experience required.- 0 to 2 years prior business analyst experience required.- 3 to 5 years related experience in the financial services industry.- Prior exposure to financial service systems projects and support.

Knowledge and skills (general and technical)- Very good knowledge of Excel- Working knowledge of BBH STAR is a plus-
- Written and verbal communication skills- Aptitude for understanding global business considerations when implementing new business systems- Ability to work with business users and systems personnel in a team environment- Ability to network across the enterprise to drive issues to closure- Experience writing and reviewing business requirements- Experience preparing and executing test scripts- Experience with implementation plan preparation and execution

What We Offer:
- A collaborative environment that enables you to step outside your role to add value wherever you can- Direct access to clients, information and experts across all business areas around the world- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm- A culture of inclusion that values each employee’s unique perspective- High-quality benefits program emphasizing good health, financial security, and peace of mind- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage- Volunteer op