Internship - Assistant Process Manager

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Attached to the Managed Services division and within a team of Client Delivery Managers, you participate in the implementation of Process Management solution integration projects.

**Working at NTT**

Within the “Managed Services” division, the Client Delivery Managers are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts. These clients require service delivery for more than one NTT Business Units and are often complex by nature and are typically across multiple sites or for multiple NTT service offerings.

**Key roles and responsibilities**:
To enable Client Delivery Managers to carry out these missions, the Assistant Process Manager
- Assists them in the definition, creation and production of indicators through BO / Excel reporting tools.
- Conduct ad hoc analyzes to explain published indicators and variations.
- Produced PowerPoint presentations/media for internal entities.
- Follows action plans and ensures communication / follow-ups with the actors.
- Assists them in the drafting of procedures, their deployment and communication around them.
- Updates documents and communication tools concerning the processes (intranet pages, presentations, triptychs...)
- Contributes to the organization of process community meetings.

**What will make you a good fit for the role?**

**Knowledge, skills and attributes**
- Attention to detail.
- Good verbal and written communication skills
- Professional attitude and appearance
- Ability to prioritise tasks and multitask.
- Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions.
- Passion for continuous improvement
- Self-motivated and a passion to learn.
- Ability to work in a team-orientated, collaborative environment.
- Good planning, organizing and time management skills.
- Analytical mind with an inclination for identifying issues and/or defects.
- Relevant working experience is desirable but not essential.
- Some experience dealing with internal and external stakeholders

**Academic qualifications and certifications**:

- In a master's degree

**Languages**:

- B2 level of English and French (verbal and written)

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.