Infrastructure Support Specialist

il y a 15 heures

Luxembourg Lombard Odier & Cie Temps plein

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.

With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.

“Rethink Everything” is our philosophy - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

As a member of the Infrastructure Support Team, your main objective is to troubleshoot and resolve issues escalated by the Service Desk in collaboration with our L3 Infrastructure teams.

YOUR ROLE- Analyze and resolve Infrastructure related Incidents, escalated by Service Desk,- Includes: Workstation, Telephony, Mailing, Mobility & Printing related incidents,- Calling end-users for Incident Troubleshooting,- Close interaction with Service Desk and level 3 services facilitating the resolution or dispatching of Incidents,- Coordinate with different IT Departments (packaging, security, system, network, etc.)- Workstations and logs monitoring through Nexthink, Splunk, Event Viewer, etc- Create procedures for improving the troubleshooting process.

YOUR PROFILE- Bachelor's degree in IT or equivalent experience- Minimum 2 years’ experience in Level 2 Support- Good command of Windows 10, Office 365/2019, Active Directory, Exchange environment, Citrix- Good command of mobility solutions MDM / AirWatch, Microsoft Teams, Kurmi, Cisco Jabber,- Good knowledge in: Scripting (PowerShell), Splunk, Nexthink, general deployment & packaging concepts (SCCM, App-V, Intune)- You are proactive, able to work quickly and having good technical investigation skills. Autonomous, organized, with a sense of priorities and a strong team spirit. Good stress management- Fluency in written and spoken French and English.

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.

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