Customer Retention Specialist

il y a 7 jours

Luxembourg Salonkee Temps plein

Join Salonkee’s Customer Success Department and play a key role in keeping our salon partners engaged and ensuring they see value in our platform.

We’re looking for a Customer Retention Specialist who thrives on problem-solving, proactive engagement, and customer relationships. You’ll handle churn requests, identify at-risk accounts, and contribute to re-engagement efforts to improve retention and salon satisfaction.

This role is perfect for someone resilient, self-motivated, and confident and who enjoys tackling challenges and helping businesses succeed. If you’re passionate about customer success and making a real impact, we’d love to hear from you

**Key Responsibilities**:

- Manage churn requests, engage with at-risk salons, and explore retention opportunities.
- Monitor salon usage trends and support re-engagement efforts for inactive accounts.
- Work closely with Customer Success and Sales teams to provide targeted support.
- Analyze churn reasons and usage patterns to improve retention strategies.
- Maintain accurate CRM records and share insights to enhance internal processes.

**Requirements**:

- Fluent in: Dutch and English.
- Minimum of 3 years of experience in customer success, retention, or account management.
- Proven track record in handling objections and negotiating persuasively.
- Experience analyzing customer data, usage patterns, and retention trends.
- Strong ability to multitask, prioritize, and work in a fast-paced environment.
- Proficiency in CRM tools and customer engagement platforms (e.g., Zendesk, Salesforce)

**What We Offer**:

- The opportunity to make a meaningful impact on customer retention.
- A permanent contract with long-term growth potential.
- Flat hierarchies that encourage open communication and idea-sharing.
- An international team fostering a multicultural work environment.
- Regular company events to promote team bonding and collaboration.
- Enjoy perks such as free coffee and lunch vouchers.
- Be part of an amazing company culture that values teamwork, creativity, and a positive atmosphere.

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