Customer Care Manager

il y a 1 semaine

Luxembourg VSE NET GmbH Temps plein

**Customer Care Manager (m/w/d)**

**Luxembourg**

**Full time or Part time**
- immediately
- Unlimited
- competitive salary
- Possibility of flexible working locations

**Your Task**:

- Develop and execute strategies to drive sales of Unmanaged Accounts.
- Increase customer retention, contract renewals, and upsell opportunities.
- Implement targeted phoning campaigns to re-engage inactive accounts and drive conversions.
- Utilize direct marketing initiatives to enhance customer engagement.
- Reorganize and enhance the Sales Support Department to improve efficiency.
- Develop and implement best practices for handling customer inquiries, order processing, and escalations.
- Train and mentor the sales support team to ensure high performance and customer satisfaction.
- Optimize CRM tools and workflows to improve customer data management and reporting.
- Implement automation for follow-ups, customer segmentation, and performance tracking.
- Analyze CRM data to identify trends, opportunities, and areas for improvement.
- Map and optimize the customer journey, ensuring seamless interactions across all touchpoints.

**Your profile**:

- Proven experience as a Customer Care Manager, Sales Manager, or similar role.
- Strong background in sales, customer retention, and upselling strategies.
- Experience in phoning campaigns and direct marketing initiatives.
- Proficiency in CRM tools.
- Excellent leadership, communication, and problem-solving skills.
- Ability to analyze data, generate insights, and drive informed decision-making.
- Bachelor’s degree in Business, Marketing, or a related field preferred.

**We are regional and future-proof**:
The artelis Group combines the activities of the two telecommunications companies cegecom s.a. and

At artelis s.a., diversity matters. We welcome people from all backgrounds and firmly believe that our differences make us stronger. Become part of our inclusive and diverse company culture

**Have we sparked your interest?**

***Your contact**:**
- Elisa Saint-Germain

Tel.: +352 26 499-281
- Family-friendly company
- Health promotion/prevention
- Flexible working time models
- Meal vouchers
- Promotion of continuing education and training
- Network within the E.ON Group

cegecom s.a. | 3, rue Jean Piret | L-2350 Luxembourg

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