Customer Care Manager

il y a 2 semaines

Luxembourg VSE NET GmbH Temps plein

**Customer Care Manager (m/w/d)**

**Luxembourg**

**Full time or Part time**
- immediately
- Unlimited
- competitive salary
- Possibility of flexible working locations

**Your Task**:

- Develop and execute strategies to drive sales of Unmanaged Accounts.
- Increase customer retention, contract renewals, and upsell opportunities.
- Implement targeted phoning campaigns to re-engage inactive accounts and drive conversions.
- Utilize direct marketing initiatives to enhance customer engagement.
- Reorganize and enhance the Sales Support Department to improve efficiency.
- Develop and implement best practices for handling customer inquiries, order processing, and escalations.
- Train and mentor the sales support team to ensure high performance and customer satisfaction.
- Optimize CRM tools and workflows to improve customer data management and reporting.
- Implement automation for follow-ups, customer segmentation, and performance tracking.
- Analyze CRM data to identify trends, opportunities, and areas for improvement.
- Map and optimize the customer journey, ensuring seamless interactions across all touchpoints.

**Your profile**:

- Proven experience as a Customer Care Manager, Sales Manager, or similar role.
- Strong background in sales, customer retention, and upselling strategies.
- Experience in phoning campaigns and direct marketing initiatives.
- Proficiency in CRM tools.
- Excellent leadership, communication, and problem-solving skills.
- Ability to analyze data, generate insights, and drive informed decision-making.
- Bachelor’s degree in Business, Marketing, or a related field preferred.

**We are regional and future-proof**:
The artelis Group combines the activities of the two telecommunications companies cegecom s.a. and

At artelis s.a., diversity matters. We welcome people from all backgrounds and firmly believe that our differences make us stronger. Become part of our inclusive and diverse company culture

**Have we sparked your interest?**

***Your contact**:**
- Elisa Saint-Germain

Tel.: +352 26 499-281
- Family-friendly company
- Health promotion/prevention
- Flexible working time models
- Meal vouchers
- Promotion of continuing education and training
- Network within the E.ON Group

cegecom s.a. | 3, rue Jean Piret | L-2350 Luxembourg

  • Customer Care Manager

    il y a 6 jours

    Luxembourg cegecom Temps plein

    **Customer Care Manager (m/w/d)** We are looking to fill the position as soon as possible. As part of the artelis Group, cegecom S.A. and VSE NET GmbH combine their strengths within the VSE Group. Our portfolio includes the design, construction, and operation of comprehensive telecommunications solutions, as well as the provision of data, internet, and...

  • Head of Customer Care

    il y a 2 jours

    Luxembourg Proximus Group Temps plein

    **About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...

  • INTERNSHIP - Customer Care

    il y a 6 jours

    Luxembourg (Siège Lux House) ING Temps plein 30.000 € - 50.000 € par an

    ING Luxembourg is looking for an intern to join its Customer Care department for a minimum of 6 months internship, starting in January 2026. The internship must be covered by a school agreement.Customer Care Department:Our service operates as an operational department that handles operational matters with a strong legal dimension.The department handles the...

  • INTERNSHIP - Customer Care

    il y a 6 jours

    Luxembourg, Luxembourg ING Temps plein 30.000 € - 50.000 € par an

    REQ 24/11/2025TraineeLuemburg, LuemburgING BankING Luembourg is looking for an intern to join its Customer Care department for a minimum of 6 months internship, starting in January 2026.The internship must be covered by a school agreement.Customer Care Department:Our service operates as an operational department that handles operational matters with a strong...

  • Customer Care Agent

    il y a 4 jours

    Luxembourg, Luxembourg Luxair Temps plein 35.000 € - 55.000 € par an

    Pour notre département Customer Care au sein de LuxairTours, nous recherchons un(e):Customer Care Agent - CDD 1 an (m/f/x)Missions :Réceptionner, envoyer un accusé de réception et encoder les courriers de litiges adressés par les clients Luxair & Luxair Tours et autresEtre l'interlocuteur principal en interne pour toutes questions de litige en...

  • Internship - Customer Care (Legal Support)

    il y a 2 jours

    Luxembourg ING Luxembourg Temps plein

    ING Luxembourg, for its Customer Care department, is looking for trainees/interns for a period of one year. The internship must be approved by a school. **Customer Care Department** Our service operates as an operational department that handles operational matters with a strong legal dimension. **The department handles the following matters**: - Customer...

  • Customer Care Agent

    il y a 2 semaines

    Luxembourg Cube4T8 Temps plein

    **Vacancy Name** - Customer Care Agent (m/w) **Vacancy No** - VN441 **Work Location** - Kockelscheuer **Job Details** - Um unser Team am Standort Kockelscheuer zu verstärken, suchen wir ab sofort einen: **Customer Care Agent (w/m)** **Ihre Aufgaben**: - Ansprechpartner für Anfragen und Reklamationen von Endkunden - Erfassung, Bearbeitung und...

  • Agent Customer Care

    il y a 6 jours

    Luxembourg, Luxembourg Losch Luxembourg Temps plein 45.000 € - 55.000 € par an

    Um unser Team am Standort Kockelscheuer zu verstärken, suchen wir ab sofort einen:Agent Customer Care [w/m/d]VN1697Deine AufgabenDu bist Ansprechpartner für Anfragen und Reklamationen von EndkundenDu erfasst, bearbeitest und koordinierst KundenanfragenDu wertest Anfragen aus und bereitest diese statistisch aufDu fungierst als Ansprechpartner und...

  • Agent Customer Care

    il y a 2 semaines

    Luxembourg Losch Temps plein

    **Vacancy No** VN1697 **Work Location** Kockelscheuer - Um unser Team am Standort Kockelscheuer zu verstärken, suchen wir ab sofort einen: **Agent Customer Care [w/m/d]** **Deine Aufgaben** - Du bist Ansprechpartner für Anfragen und Reklamationen von Endkunden - Du erfasst, bearbeitest und koordinierst Kundenanfragen - Du wertest Anfragen aus und...

  • Conseiller Customer Care Cdd 12 Mois

    il y a 1 semaine

    Luxembourg POST Group Temps plein

    **Conseiller Customer Care CDD 12 mois**: **Date**:9 sept. 2025 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Acteur majeur dans les secteurs télécoms, postaux et financiers, le groupe POST Luxembourg est un pilier incontournable de l'économie luxembourgeoise. L’entreprise propose, à travers son métier POST Finance, des services de...