Customer Enablement Specialist
il y a 5 jours
Relevant experience in technology, Cloud, Public Sector or EMEA regions - Must be fluent, in both written and spoken English and Arabic at a business level - Strong verbal and written communication skills with high level of comfort working with diverse set of customers
12 months contract (maternity leave cover). As a member of the Customer Enablement Specialist Team supporting EMEA, you will be part of a growing team of advanced specialists that provide operational and strategic support to our Public Sector customers. Your responsibilities will focus on working with AWS sales teams and providing customers a white glove experience in support of the following: Operational account structure and onboarding, billing and account guidance, cost optimization, contractual onboarding, customized report creation for internal and external customers, delivering customer facing education sessions, and document creation and maintenance. You should be a self-starter, comfortable working directly with customers, possess exceptional organizational skills, capable of creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- Proven experience driving customer centric change throughout a department and/or organization
- Strong critical thinking skills and the ability to creatively solve problems using multiple and variable tools/processes
- Exhibits sound business judgment, strong analytical skills, and a proven record of accomplishment of taking ownership, leading data backed analyses, and influencing results
- Self-starter with a natural curiosity to learn new skills in an ever-changing environment
- Knowledge or experience with AWS Services
- Fluency in any EU language(s) in addition to English and Arabic
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