Team Leader
il y a 2 jours
**Description**
- Work closely with the Head of Partnerships and Customer Services to ensure alignment of global and local strategic objectives;
- Lead a multilingual team, fostering autonomy while supporting a collaborative and proactive work environment;
- Actively participate with cross-functional LPS teams to harmonize initiatives in target markets and create beneficial synergies;
- Supervise the team to ensure effective management of Middle Office and Back Office activities, guaranteeing coordination between these two functions;
- Strengthen relationships with our partners and end-customers;
- Supervise the integration and skills development of your managers;
- Ensure the organization, follow-up and proper execution of various management tasks;
- Encourage a proactive, problem-solving approach to foster continuous improvement in your team's performance;
- Carry out meticulous control of management actions and validate part of them in accordance with the 4-eyes principle;
- Ensure the quality of the databases used within the organization;
- Monitor performance indicators (KPIs) and propose corrective measures to improve results;
- Identify process optimization opportunities and implement solutions to increase operational efficiency and customer satisfaction;
- Integrate digital tools to simplify administrative processes and improve interaction with our partners and customers.
**Profile**
Minimum 5-year degree in economics, management and/or finance.
- Excellent knowledge of LPS life insurance.
- Minimum 5 years' experience in a similar managerial position.
- Fluency in written and spoken Dutch, French and English. Knowledge of German, Portuguese, Italian or Polish is an asset.
Inspiring leadership with a coaching-oriented management approach.
- Ability to manage strategic, relational and operational missions simultaneously.
- Strong customer service skills and telephone skills.
- Autonomy, commitment and strong solution orientation.
- Initiative and proactivity.
- Rigorous, structured and reliable work method.
- Adaptability and openness to change.
- Good command of the Office pack.
**Offer**
Our client is offering you a permanent contract within an insurance company.
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