Director, Managed Services France

il y a 2 jours

Luxembourg NTT DATA Temps plein

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

** Your day at NTT DATA**

The Director, Managed Services FRALUX, is responsible for the strategic direction, operational excellence, and financial performance of Managed Services across France and Luxembourg. This role ensures alignment with Group strategy, drives client satisfaction, and leads a high-performing management team to deliver best-in-class services.

** Key responsibilities**:

- **Strategy & Leadership**- Define the vision, objectives, and roadmap for Managed Services in France and Luxembourg, ensuring alignment with Group strategy.
- Represent the MS FRALUX organization within the Group and to external stakeholders.
- Serve as the final escalation point and arbitrator for major issues (client, operational, or resource conflicts) between country entities and centers of excellence.

** Financial & Operational Management**- Manage the budget and profit & loss account for the MS FRALUX entity, ensuring the profitability of contracts and solutions.
- Oversee the delivery of services, ensuring operational excellence and compliance with contractual, legal, and regulatory requirements in both countries.
- Monitor and analyze operational KPIs, initiating corrective or continuous improvement actions as needed.

** Team & People Management**- Directly supervise the Managers of Client Delivery Management (CDM) FRA/LUX and the Governance & Excellence Manager.
- Lead, mentor, and develop a high-performing management team, fostering a culture of accountability, collaboration, and continuous improvement. **Qualifications & Experience**
- Bachelor’s or Master’s degree in Business, IT, Engineering, or a related field.
- 10+ years of experience in IT Managed Services or a similar technology services environment, with at least 5 years in a senior leadership role.
- Proven track record of managing P&L, driving operational excellence, and delivering profitable growth.
- Strong understanding of IT service management (ITSM) principles and best practices.
- Experience managing teams across multiple countries or regions is highly desirable.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical abilities, with a focus on data-driven decision-making.
- Ability to quickly adjust to changing environments and take on new challenges. Proven experience in leading and supporting organizational change in complex settings.
- Capacity to understand, manage, and leverage one’s own emotions and those of others to foster collaboration, problem-solving, and effective leadership.
- Fluent in English and French.

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer**

**Third parties fraudulently posing as NTT DATA recruiters

  • Governance & Excellence Manager France & Luxembourg

    il y a 2 jours

    Luxembourg NTT DATA Temps plein

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. ** Your day at NTT DATA** The...

  • Managed Spend Strategist, Managed Spend Commercial

    il y a 2 jours

    Luxembourg Amazon Business EU Sarl - H95 Temps plein

    Bachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent Come be a part of a rapidly expanding $25 billion-dollar global business! At Amazon Business (AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space...

  • Global Procurement Manager, Managed Services

    il y a 2 jours

    Luxembourg Vodafone Temps plein

    **Join Us**: At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding...

  • Director - Real Assets

    il y a 6 jours

    Luxembourg Funds Talent Temps plein

    Funds Talent have been mandated to help our client, one of the fastest growing businesses in the fund sector, in their search for a director of Real Estate. Our client is one of the last remaining owner managed businesses, providing premium quality. The firm has offices work wide and is well known in the Private Equity and Real Estate sector. The Role -...

  • Operations Director

    il y a 1 semaine

    Luxembourg Byborg Enterprises SA Temps plein

    Company Description **Unique, exciting, fun-loving, and fast-growing **- Welcome to Docler Group which is the umbrella company of Byborg Enterprises! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently among the top visited...

  • Risk Manager

    il y a 2 jours

    Luxembourg Praemia Reim France Temps plein

    **Risk Manager** **Le poste et son environnement** Praemia REIM is an independent pan-European real estate platform managing over €38 billion in assets under management across 7 European countries. As part of the Praemia REIM Group, Praemia REIM Luxembourg serves as its European fund management hub, offering real estate investment vehicles tailored for...

  • Client Services Manager

    il y a 21 heures

    Luxembourg IQ-EQ Temps plein

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. As Client Services Manager/Director, you will act as a senior-level executive responsible for overseeing...

  • Client Director

    il y a 6 jours

    Luxembourg Trustmoore Temps plein

    **WHAT WILL YOU DO?** In this role, the Client Director has a client-facing position and reports directly to the Global Head of Private Wealth Solutions. The Private Wealth Solutions team is globally responsible for all private clients within Trustmoore. As a multi family office, this team provides all financial and administrative services and is...

  • Director - Corporate Services

    il y a 2 semaines

    Luxembourg, Luxembourg Arendt & Medernach Temps plein

    Arendt Investor Services (AIS) is the investor services' arm of Arendt. We help clients to efficiently run the operational side of their business, bringing peace of mind to investors. Equipped with the latest technology, our 300 experts provide clients with an integrated suite of fund and corporate services, delivered to the highest market standards.Our...

  • Product Director/Associate Director

    il y a 2 semaines

    Luxembourg, Luxembourg Aztec Group Temps plein

    Reports to Head of Product and PropositionsThe purpose of this role is to deliver Aztec's growth strategy through developing Private Equity, Private Credit, Real Estate or Fund of Fund products that capture prospective clients or broaden the relationship and services provided to existing clients. The Product Director will be accountable for the 3-year...