Director Corporate Services

il y a 14 heures

Luxembourg Arendt Investor Services Temps plein

Arendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority of the financial sector (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Specialised Professional of Financial Sector (“PFS”).

Arendt Investor Services offers a wide range of services, such as domiciliation, corporate secretarial and accounting services, fund services, directorship of companies, tax-compliance services and assistance in the winding-up of companies.

As a result of the continuous increase of our activities, we are currently looking for a:
**Director Corporate Services**

**Your role**:

- Supervise Service Delivery and Operations teams for existing clients
- Visit / Check clients on a periodic basis to evaluate service quality and identify client priorities
- Identify and attract new prospect to offer the full Corporate Services products
- Assist in the resolution of complex client issues
- Resolve complaints within the teams
- Define with clients their reporting requirements and deadlines, ensuring delivery in an accurate and timely manner
- Identify potential market and client opportunities
- Facilitate working across the business, to improve the client experience by supporting new tools, client satisfaction survey or quality indicators implementation
- Provide leadership and guidance to the team members: setting smart objectives, providing development plan and infrastructure, supporting high performance culture
- Active participation in the business line strategy and implementation of key transformation program
- Active participation in setting up the first line of defence for KYC and Compliance, including active member of the Client Acceptance Committee (CAC)
- Lead the financial targets in high level of autonomy and reports deviance and action plans to the line manager and executive committee team
- Assume mandate for key clients

**Your profile**:

- Bachelor’s degree or master's degree in a relevant discipline or MBA
- Over 15 years of experience in a Service Delivery or Operations in the Corporate Services or
- Funds Industry experience
- Proven experience in Leadership roles
- Ability to build consensus and relationships among executives, partners, and the workforce
- Ability to understand new issues quickly and make wise decisions
- Ability to inspire confidence and create trust
- Ability to work under pressure, plan personal workload effectively, and delegate
- Problem solving, client mindset, empathy, conflict management, pragmatism
- Fluency in English and French. German is an advantage

**We offer**:

- An entrepreneurial working environment giving priority to team work;
- A multicultural environment where we promote diversity, talent & ideas;
- The ability to work and interact with a wide variety of specialists;
- Internal trainings and career development.

**Interested?**

AIS

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