CRM Business Support Coordinator

Find your purpose at KPMG Luxembourg

Join a team of diverse and dedicated problem solvers, connected by a common cause: to turn insight into opportunity for clients and communities around the world. If you are eager to learn, are interested in growing rapidly and strive to make an impact in a diverse environment, you're in the right place at the right time.

Learn more about Careers at KPMG Luxembourg

Join our Digital Transformation & Technology team and help us shape the future of client relationship management at KPMG Luxembourg

You'll be part of the team that keeps our Microsoft Dynamics CRM running smoothly — supporting both Marketing and Sales teams.

Your mission? To make sure our CRM stays efficient, up to date, and campaign-ready. You'll coordinate daily CRM operations, test new features, troubleshoot issues, and be a key bridge between users, IT, and business teams.

This role is hands-on and on-site — you'll be testing, exploring, and supporting everything from campaign setups to iPad event activations. You'll also act as a backup for our CRM System Manager and CRM Business Manager, ensuring continuity when needed.

If you're curious about how digital tools power modern marketing, love problem-solving, and want to see the impact of your work across a large organization — this one's for you.

User Support & Coordination

• Be the go-to person for CRM users (over 800 colleagues) — help reopen opportunities, troubleshoot, and support day-to-day needs.
• Act as the operational backup for the System Manager and ensure continuity in case of absence.

Marketing Operations Support

• Check campaign setups — make sure journeys, forms, and emails are tested and ready before launch.
• Support audience preparation, contact cleaning, and segmentation to keep data accurate and compliant.
• Document bugs, track issues, and coordinate fixes with IT and external vendors.
• Help analyze and update segments and consents based on legitimate interests.

Testing & Feature Implementation

• Stay up to date with monthly Microsoft feature releases for Dynamics 365 Marketing.
• Test new functionalities, identify relevant updates for the business, and share feedback with CRM leads.
• Help implement new tools (e.g. Customer Voice, Outlook Sync, event iPads).
• Train Marketing users when needed — from quick refreshers to new feature intros.

Project & Data Support

• Coordinate CRM-related projects such as Power BI dashboards or survey rollouts.
• Extract and analyze CRM data (Excel skills will be your best friend here).
• Work with our Data Steward to keep data clean, compliant, and ready for campaigns.
• Support training initiatives — create or update guidance materials and short tutorials.

Cross-Team Collaboration

• Participate in technical calls with IT and our KPMG Netherlands counterparts.
• Work closely with both Marketing and IT teams to ensure smooth communication and efficient issue resolution.

• A curious, tech-savvy mindset with a real interest in digital tools and CRM systems.
• Strong organization and time management skills — you love structure but stay flexible.
• Good communication skills and a collaborative spirit.
• Comfortable working on site and supporting hands-on testing (iPads, events, etc.).
• Solid Excel skills (formulas, VLOOKUPs, data analysis) are essential.

What you will get

We offer more than just a job. With our flexible work model, you can work, rest and recharge. Our competitive compensation packages, paid time off, recognition bonuses and dedicated programs for personal development and well-being help to keep you refreshed and motivated.

We will accompany you on a journey of professional growth, offering an expansive spectrum of prospects to elevate your career in Luxembourg, an emerging financial center. Feel a sense of belonging by enjoying year-round celebrations and engaging events that bring us all together.

Join our next generation

Apply now to start your recruitment journey at KPMG Luxembourg

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KPMG is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Our recruiting decisions are based on your experience and skills.