IT Support Level 2 – German Speaker
il y a 6 jours
Trustteam Luxembourg: Pure Trust, pure IT
Present on the Luxembourg market for 28 years, System Solutions becomes Trustteam Luxembourg, offering tailor-made 360° IT solutions for businesses. This merger underlines our vision of providing high-quality IT and cloud services, and gives our customers access to an even broader portfolio of services. Thanks to our local expertise and personalized approach, we put our customers' IT needs at the center and develop IT solutions that generate results.
Our talented and committed team numbers over 600 employees in BeNeLux, France and Romania.
Our employees are of paramount importance to the Group. Team spirit between the company's various departments, a willingness to introduce innovations, ambition and efficiency are some of our key corporate values, as they are essential to the success of our customers' projects.
We have been voted "Best Workplace" for several years running by the Great Place to Work Institute.
Are you passionate about solving IT challenges and helping users get the most out of their technology? At Trustteam Luxembourg, we're growing our support team and looking for a German-speaking IT Support Level 2 professional to join our dynamic environment.
Your Role
As an IT Support Level 2, you'll be the go-to expert for escalated technical issues. You'll diagnose, troubleshoot, and resolve incidents efficiently while ensuring an excellent customer experience for our clients across Luxembourg and the DACH region.
Your responsibilities will include:
Providing advanced troubleshooting and resolution for hardware, software, and network issues
Escalating complex incidents to Level 3 or specialized teams when necessary
Managing tickets within agreed SLAs using our ITSM tools
Assisting in onboarding and configuring new users and devices
Documenting technical solutions and contributing to knowledge base updates
Supporting and maintaining IT infrastructure (servers, O365, Active Directory, etc.)
Your Profile
Proven experience in IT Support (minimum 2 years, ideally in Level 2 or similar role)
Strong knowledge of Windows environments, Office 365, and networking fundamentals
Excellent problem-solving and communication skills
Fluent in German (spoken and written); English or French is a plus
Team player with a proactive attitude and a passion for continuous learning
Why Join Us
A collaborative, multicultural work environment
Opportunities for growth within a leading IT services group
Ongoing training and certifications supported by the company
Competitive salary and benefits package
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