Onboarding Specialist

il y a 6 jours

Luxembourg, Luxembourg Salonkee S.A. Temps plein 45.000 € - 60.000 € par an

Location

Luxembourg HQ

Employment Type

Full time

Location Type

Hybrid

Department

Customer Success (CSM)

Customer Success Sales

Overview

Application

Salonkee is one of Europe's fastest-growing beauty-tech companies, helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients.

Our all-in-one software simplifies appointment scheduling, payments, and client management, allowing salons to focus on what truly matters: delivering an exceptional customer experience.

We're proud to shape the future of the beauty industry with innovation, collaboration, and a people-first mindset.

The opportunity

As an Onboarding Specialist, you will play a crucial role in ensuring a seamless and positive experience for our valued clients. Your dedication to delivering exceptional client support and your proactive approach to problem-solving will be critical in driving customer satisfaction and contributing to the overall success of our organisation.

What you will be doing

  • Integrate and train our clients in the use of the tool. This means delivering 2- to 3-hour training sessions (mostly remotely)
  • Provide advice and use your in-depth product knowledge to ensure they get the most out of their subscription.
  • Be the first point of contact for any client questions or concerns.
  • Manage and take care of your clients. At Salonkee, we have one clear goal: to deliver exceptional service. Your role will be to help us consistently exceed our clients' expectations and trigger genuine "WOW" moments of satisfaction.

What you need to have

  • Bachelor's degree in a relevant field or equivalent practical experience
  • Experience in an account management role
  • Strong problem-solving skills and a creative mindset
  • Proficiency in German and English
  • Self starter
  • CRM experience preferred
  • Excellent communication and teamwork abilities

What we offer

  • A competitive remuneration package.
  • A dynamic, international, and supportive work environment with a strong team culture.
  • Flat hierarchies that promote open communication and encourage putting your ideas forward
  • The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry.
  • Regular company events to foster team bonding and create opportunities for networking and collaboration

At Salonkee, we believe that innovation thrives in an environment where everyone feels included and empowered.We're building a diverse team that reflects the industry we serve: creative, passionate, and full of different perspectives.

No matter who you are or where you come from, you'll find a place here to grow, contribute, and be your authentic self.

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