Transfer Agency, Client Service Manager

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Description Summary

Operates under general supervision but works on own most of the time. Serves on large and/or complex projects. Also, serves as the lead consultant/project manage on smaller or less complex projects. Technically competent to act as first point of reference for day-to-day queries, and serves as a liaison to related areas. Has both broad and in-depth knowledge in chosen field, plus strong knowledge of related areas. Carries out relatively complex, extensive, high profile activities e.g. direct interaction with committees and more senior management. Demonstrates excellent analytical, consultative, communication and judgment skills. May lead projects and/or train lower-level staff. Focuses on maintenance and implementation of policies and procedures in the function, building towards becoming an area expert.

Job Description

ROLE

An exciting opportunity has arisen for a Client Service Manager within our Transfer Agency department. The successful candidate will be the main point of contact for a portfolio of clients. The TA Client Service Manager will have an in-depth knowledge of their clients and related products as well as acting as escalation point for the clients and their investors. We believe our most valuable asset is our engaged, empowered & diverse workforce. As a global institution, Northern Trust is committed to building upon this diverse talent through encouraging innovative thinking and personal courage in an inclusive environment. Northern Trust's commitment to diversity & inclusion is evident in our internal initiatives for which we have won several globally recognised awards

PRINCIPAL RESPONSIBILITIES -

• Main point of contact between Clients and Transfer Agency.
• Take ownership to service a group of Clients assigned.
• Respond and resolve Client and Partners requests accurately and timely. Ensure excellence in the quality of the outgoing communications and that all e-mail requests are acknowledged or answered by end of business day.
• Facilitate review and update of Service Level Agreements, Trailer Fee Agreements and Operating Memorandum for all TA activities.
• Review and coordinate prospectus amendments.
• Prepare KPI reports, Service Review packs and Board packs and represent Client Service Management at Client meetings.
• Facilitate completion of Due Diligence Questionnaires for all TA activities. Coordinate TA Partners attendance to Client Due Diligence onsite visit.
• Provide auditors with the requested documentation or samples to perform testing for Client Service related activities. Ensure remedial actions are implemented and closed timely.
• Maintain up to date Client Matrix and Reporting Matrix.
• Review and update Client Servicing procedures

 RELATIONSHIPS

DIRECT REPORTS

No direct reports but act as point of contact for analysts

INTERNAL KEY STAKEHOLDERS

• Head of Client Services Management & Investor Service Centre
• Client Service Managers
• Client Service Delivery Managers
• Relationship Managers
• TA Operations Team Leaders and Department Managers
• EXTERNAL KEY STAKEHOLDERS
• External Clients External Investors

SKILLS / EXPERIENCE -

• Several years' experience in a client servicing role, preferable in Transfer Agency
• Fluency in English (written and spoken) is essential. An additional language is advantageous
• MFGI (MultiFonds) and Omni workflow is an advantage
• Team player
• Attention to details and focus on quality
• Strong analytical skills
• Sound knowledge of financial markets
• Dynamic and flexible
• Effective verbal reasoning and numeric skills (Essential)
• Good client relationship experience

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Luxembourg Office

In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.

From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team. Learn more.