Technical Coordinator, Transfer Agency

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Profile Summary:

The Transfer Agency department provides a third-party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements.

The team provides technical support to the operational areas, independent handling of complaints, undertake process reviews, co-ordinate audit visits, providing management information and analysis. The Technical Coordinator supports the Team Leader in ensuring operational efficiency with respect to workflow distribution and ensuring the effective the use of staff resources. Carries out complex activities with significant financial, client, and/or internal business impact.

Able to serve as a key subject matter expert and mentor to other more junior level employees. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role).

TASK DESCRIPTION:

• Day to day oversight of processing quality and timeliness.
• Ensure that all tasks are processed as per SLA.
• Work with the team and group projects area on any allocated projects.
• Ensure that processes and controls are amended when necessary and as instructed by the Team Leader or the Management so as to improve the output where quality at an individual level or process needs to be addressed.
• Completion of monthly KPIs, timely and accurately.
• Provide input to the Team Leader and contribute in weekly team meetings if required.
• Work with internal departments to evaluate and implement changes in proposed new regulations and ensure that all current requirements are met.
• Manage the projects related to your environment and ensure smooth implementation.
• Provide guidance to staff, fostering an environment which encourages employee participation, teamwork and communication.
• Production of daily/monthly/ad-hoc reporting.
• Resolution of asset manager's queries.
• Assume responsibility for the efficient day to day running of the group acting as a source of technical expertise.
• Ensure that all risks are identified and highlighted immediately to Team leader.
• Understand the background and propose appropriate measures to prevent reoccurrence.
• Always available for clients, team members, and others teams.
• Excellent communication skills - Fluent in English

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation:

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Luxembourg Office:

In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.

From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team.