Claims Manager for our International Non‑Life Department
il y a 5 jours
What you can expect
- Coordinate claims processes with our partners (MGAs, brokers, TPAs).
- Conduct onboarding, due diligence, and audits of third-party administrators (TPAs) or partners' claims teams.
- Oversee claims management across all phases — coverage, investigation, compensability, evaluation/reserving, recovery, and resolution.
- Collaborate with pricing and reporting actuaries to analyze claims data, detect trends, and assess the impact of product changes.
- Collaborate with product managers to align claims processes with product design, supporting launches and monitoring the existing portfolio.
- Resolve any issues arising from claims, working closely with the TPA
- Perform regular audits on partners' claims and support the handling of major or complex claims.
- Contribute to the continuous improvement of claims processes and best practices.
- Review and validate claims payments when necessary.
- Produce monthly claims KPIs and contribute to dashboard preparation.
What we expect
- Several years of experience in claims management, ideally in a cross-border or FoS context.
- Strong understanding of insurance policies, coverage provisions, and claims handling processes.
- Exposure to multiple business lines in non-life (Property, Casualty, Motor, Liability, etc.) and relevant European regulations.
- Analytical mindset with the ability to interpret complex data and identify actionable insights.
- Excellent communication skills and experience in liaising with both internal and external stakeholders.
- Fluency in English (working language); additional European languages (French, German, Spanish) are an asset.
- You combine customer orientation, professional rigor, and proactive mindset with agility in a fast-evolving environment.
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