German speaking E-mail

il y a 2 jours


Luxembourg Cross Border Talents Temps plein

Position: German Customer Support & Content Moderator
Location: Malta

Role Overview:

  • Support customers via email and live chat (no phone calls), providing accurate and helpful responses.

  • Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.

  • Work 70% in customer support and 30% in content moderation.

Key Responsibilities:

  • Respond professionally to customer inquiries and complaints.

  • Review images, accounts, and text content to maintain a safe online environment.

  • Follow and stay updated on client policies and guidelines.

  • Accurately report trends, violations, and provide feedback to managers.

  • Suggest improvements in workflows and processes.

  • Participate in training sessions to ensure quality and compliance.

  • Adapt to different workflows, clients, and market requirements.

Requirements:

  • C2-level German and good English skills.

  • Strong computer skills, especially with Microsoft Office (Excel, Word).

  • Attention to detail, quick decision-making ability, and a proactive attitude.

  • No prior experience needed – full training will be provided.

Working Conditions:

  • Rotational shifts between 7:00 AM and 00:00 Midnight (morning and late shifts).

  • 5 working days per week, 2 days off.

  • Indefinite contract.

  • Full onsite training during the first two weeks.

Benefits:

  • Health insurance after six months of employment.

  • Career progression opportunities.

  • Relocation support, including:

    • Airport pickup.

    • Hotel accommodation covered (up to 3 weeks).

    • Partial flight ticket reimbursement after probation period.



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