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Telecommunication Support Specialist
il y a 3 semaines
We are seeking a Support Specialist for a client who is a prominent provider of telephony, Internet, TV, and ICT services. This client also excels in developing telecommunication infrastructures and ICT services.
Location: Luxembourg
- Ensure smooth operation and support for Internet, TV, and Fixed Voice services by promptly addressing alerts, incidents, and customer concerns.
- Investigate technical complaints and troubleshoot issues
- Collaborate with external teams to facilitate telecom service provisioning.
- Monitor and respond to alarms across Fixed & Mobile networks, Broadband, and TV services.
- Provide detailed reporting on incidents.
- Conduct preliminary device tests before product launches.
- Bachelor's degree in Telecommunications or equivalent professional experience.
- Experience in TV, VoIP, Broadband, FTTH, Cloud-PBX, or mobile networks.
- **Communication abilities in both French and English.**:
- Proficiency with OSIX / KALIX tools is advantageous.
**Benefits**:
- Meal vouchers
- A professional and stimulating work environment in the information technology and telecommunications sector.
- Internal career opportunities
- Cutting-edge training in new technologies
- 30 days vacation
