Customer Support Specialist

il y a 1 semaine

Luxembourg SustainCERT Temps plein

Are you ready to put your skills to truly
_good_ use? Want to accelerate your career in an innovative and technology-focused organization? Join us at SustainCERT

**Who we are**

SustainCERT is a carbon impact verifier developing digital verification solutions to bring credibility to climate action.

In a context where uncertainty and concerns around climate claims is high, SustainCERT’s certification, validation and verification approach aligns with and contributes to leading international sustainability frameworks. This includes the Greenhouse Gas Protocol, the UN Sustainable Development Goals, Gold Standard and Science Based Targets Initiative (SBTi).

We are developing the world’s first software platform to enable digital verification of impact claims across carbon markets and value chains. We strive for both speed and quality because we believe creating a race to the top, where those who take action can be recognized and incentivized to aim higher, is the only way to truly meet our collective climate objectives.

**Your role**

As our next Customer Support Specialist, you join our fast-growing Customer Experience team. Reporting to the Customer Support Team Lead, you have a big impact on our customers’ satisfaction on a daily basis.

Are you up for the challenge?

**Your key tasks**:

- Resolve customers’ concerns and answer their questions within the set Service Level Agreements, and with compassion towards any issues they may report;
- Ensure that administrative tasks on our Zoho CRM system and our admin site of the SustainCERT platform are up to date;
- Be the voice of the customer: communicate to the Product Team any reported bugs, UX improvement needs, feature requests, and more;
- Follow escalation paths if necessary

**You have these claims to fame**:

- You have gained previous working experience in client-facing operations;
- You consider yourself empathic and being skilled in active listening;
- Your communication skills are top notch in English, in writing as well;
- You are a fast learner and not afraid to roll up your sleeves;
- You are passionate about hindering the climate crisis

**For bonus points**:

- Experience from a software company / start-up environment

**What we offer**:

- A competitive salary and benefits package;
- A full-time remote role in Luxembourg;
- A friendly and driven team to be part of;
- A Learning & Development budget;
- An innovative organization at the forefront of making a change

Come join our team of mission-driven professionals with big ideas, tireless optimism, and the belief that our work can change the world

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