Itil Incident Manager

il y a 2 semaines


Luxembourg BTO spa Temps plein

BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.

Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.

This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing.

We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills.

Are you eager to bring your experience and knowledge as ITIL Incident Manager?

**Itil Incident Manager**:
Your role

**As an Itil Incident Manager your challenges will include**:
Manages the operational aspects of the process;
Ensures proper execution of activities

Coordinates all activities related to the process

Monitors Key Performance Indicators (KPIs)

Handles escalations and complaints, facilitates collaboration among involved teams

Collaborates with technical teams and other ITIL processes to ensure the smooth operation of services

Manages incident reports and post-incident reviews

Handles communication during major incidents with stakeholders

Identifies process improvement proposals

Manages the plan for enhancing and optimizing existing processes

**Requirements**:
Bachelor's degree;
Minimum of 3 years of experience as an Incident Manager

ITIL Certification

Good knowledge of ITSM (ServiceNow is an asset)

Fluency and Excellent knowledge of the English language, French is a plus;
Ability to work in a team and coordinate technical teams

Effective facilitation skills

Conflict resolution and negotiation skills

Strong listening ability and excellent communication skills

Analytical mindset and critical thinking

Team player

**Where I will be**:
You will be based in Luxembourg but your impact will be global.

What does being a BTOers mean?

Being able to join a dynamic, inclusive and innovative environment, working closely with professionals;
Being part of a flexible, goal-oriented team, because for us, it’s the results that matter more than the number of hours in the office;
Have access to an e-Learning platform with over 16,000 online courses and Project Management certifications;
Have access to corporate conventions and discounts.

Are you ready to give your contribution to BTO?

Submit your CV and get ready to shape the future of business with us


  • Itil Incident Manager

    il y a 2 semaines


    Luxembourg Ellis IT Temps plein

    **Description**: ITIL Incident Manager required for various Bank's stakeholders. **Minimum Years' Experience**: 3 Years **Key Skills Required**: **Areas of Responsibility**: - Team player with strong interpersonal skills. - Willingness to ensure on duty activities when required. - Practical experience with Service Management tools or with data analytics...

  • Itil Incident Manager

    il y a 1 semaine


    Luxembourg CTG Temps plein

    **_CTG PSF_**_ is an IT Services Company dedicated to various clients mainly in the financial sector._ - We are currently hiring an _**_ITIL Incident Manager (M/W)_**_ for _**_one of our customers._** **Your missions** - You will **lead the resolution of major incidents,** communicate on the progress of incidents and escalate critical incidents internally...

  • Deep - Incident Coordinator

    il y a 1 semaine


    Luxembourg POST Group Temps plein

    **DEEP - Incident Coordinator**: **Date**:14 oct. 2024 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Customer Support and Operations, nous recherchons actuellement un(e)** Incident Coordinator** **(M/F/n)** **Vos missions**: - Créer, assigner des tickets et participer...

  • Team Leader

    il y a 1 semaine


    Luxembourg Proximus Group Temps plein

    **About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...


  • Luxembourg GovJobs Temps plein

    **Statut** : Fonctionnaire **Qui recrute ?**: L'Administration parlementaire accompagne l'action de la Chambre des Députés dans ses fonctions législatives et politiques. Ainsi, les 60 députés peuvent, au quotidien, compter sur le support de plus de 160 fonctionnaires et salariés. Si vous êtes à la recherche d’un emploi et que vous voulez mettre...

  • Deep - Service Manager

    il y a 2 semaines


    Luxembourg POST Group Temps plein

    **DEEP - Service Manager**: **Date**:8 nov. 2024 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Customer Support and Operations, nous recherchons actuellement un(e) **Service Manager** **(M/F/n)** **Vos missions**: - Pour l’ensemble de nos services et solutions, vous...

  • Itsm Manager

    il y a 1 semaine


    Luxembourg Europ IT Services Temps plein

    Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe. Ce rôle sera central pour veiller au respect de la bonne exécution de ces processus afin de garantir la disponibilité, la rapidité, la qualité, la fiabilité et la bonne gestion des services IT. Ce...

  • Asset Manager Assistant

    il y a 2 semaines


    Luxembourg CTG Temps plein

    **_CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring Asset Manager Assistant to join a prestigious European Institution in Luxembourg._** **Your Missions** - You provide Support for IMACD operations for end user equipment (PCs, peripherals, and VoIP phones in accordance with user requests and management...

  • Support Manager

    il y a 2 semaines


    Luxembourg Cronos Europa Temps plein

    **Tasks**: - Organisation, implementation and maintenance of (IS) support and evolution - Coordination of support teams - Contribute to IS Service management - Coordination with the project teams - Coordination of wiki sites, collaborative sites or social networks - Follow-up of service quality - Management and follow-up of user requests - Guidance...

  • Mobile Support

    il y a 2 semaines


    Luxembourg CTG Temps plein

    **_CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring Mobile Support to join a prestigious European Institution in Luxembourg._** **Your Missions** - You configure and recover **IT equipment** (hardware) for users (including replacing damaged or obsolete equipment). - You install, configure, supervise and...