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B2b Communities Manager(S)
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Founded in 1994, **Maison Moderne is the leading independent media company** in Luxembourg. Its activities are organized around two main areas: the Publishing House, with its influential media brands **Paperjam**, and the **Paperjam Club**, the leading business club and exchange platform in Luxembourg and the Greater Region.
**Maison Moderne is hiring a... B2B Communities Manager(s) (M/F/x)**:
**About Us**
The Paperjam Club is a leading business club dedicated to fostering meaningful connections and professional growth among entrepreneurs, executives, decision-makers, and changemakers. Through high-level networking events, exclusive content, training programs, and curated communities, we support professionals in expanding their influence, knowledge, and opportunities.
**Role Summary**
As B2B Communities Manager, you will be the driving force behind building, engaging, and growing our professional member communities. You will create value for members by designing experiences that connect them meaningfully—across industries, interests, and business stages. You will work closely with content, events, marketing, and sales teams to curate a relevant, dynamic, and engaged member ecosystem.
**Key Responsibilities**
Community Strategy & Engagement
- Develop and execute a B2B community engagement strategy aligned with membership goals.
- Segment members into relevant communities based on profile, sector, interest, or need.
- Design and manage initiatives to increase member-to-member interaction and participation (e.g., roundtables, working groups, online forums, thematic meetups).
Member Relations
- Serve as the key point of contact for community-related questions, feedback, and facilitation.
- Build personal relationships with high-value members to ensure satisfaction and retention.
- Onboard new members into the community and guide them to relevant groups or events.
Content & Collaboration
- Work with the editorial and content teams to surface insights and stories from the community.
- Identify and elevate thought leaders, speakers, and contributors from the member base.
- Create and maintain community newsletters, updates, and member spotlights.
Data & Performance
- Monitor community engagement metrics (active participation, retention, satisfaction).
- Gather member feedback and derive actionable insights to improve community initiatives.
- Report on community KPIs and propose improvements based on analytics.
Cross-Functional Support
- Support sales with insights into member needs and engagement opportunities.
- Collaborate with the events team to design member-driven event formats.
- Work with marketing to promote community success stories and testimonials.
**Requirements**:
Experience
- 3-5 years in community management, B2B marketing, membership programs, or related fields.
- Experience working in or with professional networks, chambers of commerce, media, or associations is a plus.
Skills & Attributes
- Excellent relationship-building and communication skills.
- Strategic thinker with hands-on execution capability.
- Strong project management and organizational skills.
- Familiarity with CRM and community platforms
- Empathy, curiosity, and a passion for connecting people.
**Why Join Us?**
- Be at the heart of a thriving professional community and help shape its future.
- Collaborate with a passionate and dynamic team across content, media, and events.
- Competitive salary and benefits.
- Opportunities for personal and professional growth in a high-impact role.
- This is a full-time, permanent contract position.
**Ready to build communities that drive impact?
