Emplois actuels liés à Client Relationship Director - Luxembourg - IQ-EQ
-
Relationship Director
il y a 2 semaines
Luxembourg Barclays Temps pleinJoin us at Barclays International Corporate Banking as a Relationship Director working within the Non-Bank Financial Institutions (NBFI) team based in our Luxembourg office. As a Relationship Director in the NBFI team, you will have lead responsibility for managing a specific portfolio of clients within Private Equity and Alternative Investment Funds. You...
-
Client Relationship Manager
il y a 2 semaines
Luxembourg UBS Luxembourg Temps plein**Client Relationship Manager**: Job Reference #294617BR **Your role** Are you a people person? Are you at your best when serving clients and building long-term relationships? Do you have a “can do” attitude and want to be part of our growth story and create impact? We are looking for an Asset Servicing Client Relationship Manager to: - establish...
-
Senior Client Relationship Manager
il y a 2 semaines
Luxembourg PICTET Temps plein**Your team**: - The **Pictet Group** is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented at 30 offices in financial centres worldwide, and currently employs over 5200 people. Pictet has been present since 1989 in Luxembourg, where it employs over 700...
-
Client Relationship Officer
il y a 2 semaines
Luxembourg Austin Bright Temps plein**Introduction**: Do you want to work in a **healthy environment**, where you can develop yourself both professionally and personally? You have an **entrepreneurial** mindset ? If so, this offer is made for you. Our client, a **holding** company on a human scale, is currently looking for a **Client Relationship Officer**. This firm provides attentive...
-
Client Relationship Officer
il y a 2 semaines
Luxembourg Austin Bright Temps pleinDo you want to work in a **healthy environment**, where you can develop yourself both professionally and personally? You have an **entrepreneurial** mindset ? If so, this offer is made for you. Our client, a **holding** company on a human scale, is currently looking for a **Client Relationship Officer**. This firm provides attentive management and active...
-
Director Psf
il y a 2 semaines
Luxembourg Waystone Governance Ltd. Temps plein**New Director role in Luxembourg.** **THE ROLE** The successful applicant will assume the role of Conducting Officer and Compliance Officer of the PSF. They will be responsible for working with management of the PSF to ensure an appropriate compliance framework is in place for the business. The individual will develop, lead, and promote the compliance...
-
Japanese Speaking Job
il y a 2 semaines
Luxembourg PeopleFirst Recruitment Temps plein**Japanese Speaking Job - Client Relationship Officer - Luxembourg**: - 50,000 - 60,000 Euros per annum - Permanent - Outside UK - Ref: 22529 **J**ob** **T**itle**:Japanese speaker Client Relationship Officer**: **Status**:Permanent **S**alary**:50,000 - 60,000 Euros per annum **Location**:Luxembourg An International financial organisation is looking...
-
Operations Director Emea
il y a 2 semaines
Luxembourg Language Services Direct Temps plein**Job Opportunity**: Operations Director EMEA - Language Training Services Location: Remote (Luxembourg) **Salary**: €65,000.00 - €75,000.00 per year **Job Type**: Full-time Are you an experienced leader in training or education with a passion for languages and international collaboration? Join one of the UK’s leading providers of language...
-
Client Administrator
il y a 2 semaines
Luxembourg Stonehage Fleming Temps plein**OVERALL PURPOSE** We are seeking a motivated and detail-oriented Junior Client Administrator to join our team. This position offers a unique opportunity to develop expertise in both corporate governance and client administration within a supportive and collaborative environment. You will play a critical role in ensuring the efficient operation of our...
-
Creative Director
il y a 2 semaines
Luxembourg Solar Screen - English Temps pleinEmployer As one of the major European players in adhesive solutions for windows, walls and furniture, **Solar Screen** proudly deserves an international network of more than 5000 professional installers for more than 40 years. Solar Screen has elevated excellent service, product expertise and innovation to its DNA to support yearly double-digit growth over...
Client Relationship Director
il y a 3 semaines
**Company Description**
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
We are seeking a Client Relationship Director to join our Sales Director team as part of our Luxembourg office. You will be responsible for administering a varied portfolio of clients and providing support to the Senior Manager / Director and more junior staff within the team.
**Responsibilities (how we will measure success)**
In Summary:
- Core focus on attracting, retaining and growing the book of strategic Tier-1 & 2 clients;
- Accountable for the successful execution of the client strategy
- Ensures productive & profitable outcome for the business, in line with set new business conversion, revenue and profitability targets
- Creates a compelling & differentiating client specific value proposition
- Achieves deep understanding of client’s strategic priorities, goals, challenges & specific expectations
- Owns and drives the virtual client team
In detail:
- Build, maintain and expand connectivity with key decision-makers within designated clients;
- Establish and maintain clear communication channels with designated clients and have thorough understanding of client’s strategic priorities and needs;
- Develop and maintain Client Account Plans setting out our approach to maximising revenue growth opportunities with each client through up-sell and commercial-collaboration
- Arrange and lead Strategic Relationship Review with top group clients, ensure a co-ordinated approach across the delivery team and act as a central point of senior escalation
- Assumes overall responsibility for the relationship with the client (globally where applicable)
- Co-ordinates new business opportunities to drive win rate for the existing book of clients
- Responsible for engaging our internal legal and BI teams and overseeing the completion of all client legal documents and agreements including fee agreements, Service Level Agreements, fee quotes, Administration Agreements etc.
- Ensure Client Services Director and operational teams run servicing reviews and monitor ,Key Performance Indicators (KPIs) against SLA.
- Maintain internal CRM tools updated with commercial activities, account plans and client and business partner interaction, ensure accurate and timely pipeline management and actions taken to ensure an accurate client relationship management
- Ultimately responsible for client attrition, working in close cooperation with CSDs on drafting and execution of client remediation plans, keeps track of Client at Risk, respect internal escalation protocols and action relevant stakeholders for a proper remediation
- Monitor and remediate long-term profitability of client relationships;
- Develop and implement initiatives to remediate less profitable client relationships to acceptable standards;
- Understanding new services/developments within IQ-EQ and responsible for identifying and maximising business development opportunities within client portfolio;
- Actively monitor and identify key areas and ensure operations team have appropriate remediation plans in place to address these;
- Escalate ongoing or significant risks to client revenue appropriately
- Cash collection: ensure lockup days of client portfolio does not exceed 60 days (definition of lock up period as provided by IQ-EQ finance)
- Play an active role in developing and executing initiatives to grow the portfolio of clients and grow revenue per client.
- Represent and promote IQ-EQ as “one company” with an entrepreneurial spirit.
- Foster a culture of collaboration, respect and mutual engagement
**Tasks (what does the role do on a day-to-day basis)**
- Promote actively Commercial Collaboration within the group between jurisdictions, segments and across our technology solutions
- Build a strong external network with Business Partners and industry associations
- Actively participate in business development and Thought Leadership events and represent IQ-EQ externally
- Participate actively in client pitching processes together with global and local commercial teams and ensure a seamless and effective onboarding process alongside Business Implementation team
- Act as an escalation point for complex matters and complaints and pro-actively work together with Client Services Directors, Head of Delivery and Subject Matter Expert to resolve them. Promote a feedback culture aiming at continuous service improvement.
- Manage the financial and contractual relationship with the client. Reviews/renegotiates agreements if and when needed. Analysis of client / account performance to improve the relationship and profitability (lockup days, account profitability, scope, revenue trends, competitive analysis, perceived quality and account mapping.)
- Ultimate escalation points for cash collection.
- Signals (potential) risk is
