Program Manager, Heavy Bulky

il y a 6 jours

Luxembourg Amazon Services Europe SARL (LU) - A61 Temps plein

Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements

We are looking for bright and ambitious individuals to join the EU 3P Heavy Bulky team to make Amazon the preferred Heavy Bulky platform for our Customers and Sellers, a focus area for EU Amazon. In the 3P Heavy Bulky business we are constantly innovating to deliver best-in-class experience including premium services Scheduled Delivery (SD), Room of Choice (RoC), and additional services like installation, unpacking, recycling etc. to our customers that buy products such as fridges, sofas, large screen TVs, furniture etc. SellerFlex enables 3P Heavy Bulky Sellers to provide FBA parity customer experience whilst shipping from their own warehouse. The role will be responsible to define and execute strategies to bridge Customer and Seller experience gaps, and scale the SellerFlex program in FRITES.

What is the role?
You will join us as a Program Manger and own FR, IT, ES business, launching new sellers on program, manage program performance and own goals. You will drive initiatives to improve customer and seller experience.

This role can be flexibly performed from Luxembourg, Munich, Madrid, Milan or London.

Key job responsibilities
- Understand FRITES Customer and Seller experience gaps, and define strategies to bridge them
- Ownership of key adoption/topline metrics, inclusive of reporting, driving progress against goals
- Represent SellerFlex FRITES in regular business reviews and leadership forums
- Work with partner teams including Sales, Account Management and Transportation to streamline processes and define new SOPs to accelerate Seller flywheel
- Lead country specific sellers training and readiness program
- Support 3P Heavy Bulky's 3 Year business planning, short-term and long-term strategy to help deliver multi-billion-dollar business.

Luxembourg, LUX
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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