Program Manager, Amxl Eu Network Design

Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics

At Amazon, we are always exploring new opportunities to shape our global business. As a Programme Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programmes for our customers. You’ll also oversee programmes that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities
- Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables
- Use data to understand operational challenges and create continuous improvement initiatives
- Work with a variety of other Amazon departments to identify and leverage best practices
- Within a programme environment, lead a multidisciplinary team in overcoming challenges and drive progress
- Manage stakeholders and internal processes, and define standards
- Use and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in EU Heavy Bulky business
- Lead regular business review with partner teams to monitor the progress of projects in the roadmap. Help into removing bottlenecks
- Consolidate progress into crisp and concise data-driven status updates. You will own reporting to Amazon senior leadership (VP-level).
- Deep dive complex data using SQL to uncover actionable insights for known and unknown problems
- Use data to control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions

A day in the life
As a Programme Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to support our profitable operations with the focus on better CX, meaning better speed promises we can give to our customers so we can convert more customer visits to actual orders, thanks to our speed sensitivity as per customers' need.

Luxembourg, LUX
- Advanced or master’s degree
- Project-management qualification such as PRINCE2, APM, PMI, or similar
- Understanding of continuous improvement methodologies such as Six Sigma or Lean Experience working in an operational environment or with technical teams