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Relocate to South Africa Dutch Speaking Customer
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**Relocate to South Africa Dutch Speaking Customer Service Host (iGaming)**
Our client is a technology and customer service outsourcing company based in Cape Town, South Africa. Specialising in online gaming and e-commerce support, they partner with global companies to provide customer service solutions, fraud prevention, and payment processing. Their multilingual team assists customers worldwide, ensuring a positive user experience. With a focus on the gaming and e-commerce industries, our client offers tailored solutions and expertise to optimise operations and enhance customer satisfaction.
**Job Type**: Hybrid (3 days in Office | 2 Days Remote) | Cape Town
**Salary Range**: R20 000 + Benefits
**Working Hours**: 9am - 5pm & 5pm - 1am (Rotational Shifts)
**Requirements**:
- Fluent in Dutch (C1) and EnglishBe available for 24/7 shift rotationsCompleted high school qualification
**Relocation Assistance**Flights to Lisbon and a shuttle service from the airportSettling in AllowanceAccommodation or accommodation allowance.Company provided accommodation will be in a fully furnished apartment with easy access to the office and public transport.
**Salary (Portugal)**Salary is €1200 per month10% shift allowance (€120)A night allowance (Separate to shift allowance)13th cheque: €100 per month (on top of basic salary)14th cheque: €100 per month (on top of basic salary)3 Months Accommodation (Fully furnished
- studio apartment)
**Salary (South Africa)**Salary is R 20 000 CTC per month10% shift allowance (R2 000)Medical aid contribution - up to R1 650Retirement Annuity contribution - Up to R1000Internet Allowance -R400 per monthWork from Home allowance - up to R2 500 once offQuarterly Language Bonus - R 6250 per quarterGroup Life CoverFuneral Fund Benefit
**Benefits**Awesome coffee from our onsite Coffee BarFree Friday drinks at the BarCasual dress codeReferral commission1 free meal per dayFree gym membership in our in-house gym1 free massage every 3 months
**Responsibilities**-
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCustomer relationship building & managementProblem solving tasks during shiftHandling and taking full responsibility for customer related queriesMake outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.Performing extra tasks given by managers / shift supervisors as requiredFluent in Dutch (C1) and English Be available for 24/7 shift rotations Completed high school qualification Relocation Assistance Flights to Lisbon and a shuttle service from the airport Settling in Allowance Accommodation or accommodation allowance. Company provided accommodation will be in a fully furnished apartment with easy access to the office and public transport. Salary (Portugal) Salary is €1200 per month 10% shift allowance (€120) A night allowance (Separate to shift allowance) 13th cheque: €100 per month (on top of basic salary) 14th cheque: €100 per month (on top of basic salary) 3 Months Accommodation (Fully furnished
