Business Advisor Customer Success

il y a 1 semaine

Luxembourg Husky Technologies Temps plein

Are you looking to join a world-class manufacturing organization? At Husky TechnologiesTM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution - we want you to join the Husky TechnologiesTM team

**What we offer**
- Excellent benefits package and retirement savings plans as well as life insurance program
- Competitive vacation policy promoting work-life balance
- Challenging career opportunities and growth
- Opportunity to work, innovate and collaborate with passionate people who drive change
- Amazing team - we are the best in the world at what we do

**Husky Technologies**TM** Campus**
- Large, beautiful campus with clean, state-of-the-art air-conditioned offices and manufacturing facilities with high air quality, climate control and outstanding safety records
- Onsite fitness and wellness center
- Organized out
- and indoor sports activities such as beach volleyball, running teams, and bicycle teams
- Access to onsite medical practitioners
- Onsite cafeterias with fresh and healthy meal options
- Free parking

In this role you will work together with the sales team of your respective region North Africa in order to develop accounts strategic initiatives promoting Customer Success Management (CSM) solutions. You will create accountability and drive both revenue and profitability results, with emphasis on being best in class in terms of both financial results and customer satisfaction.

**Responsibilities**
- Support the Sales force (Account, Area and General Managers) in defining the value proposition for CSM solutions, including travelling together with Sales representatives to present to customers
- Travel independently at customer locations (North Africa) to present CSM solutions
- Integrate CSM solutions into overall sales account strategies
- Work with the CSM sales support organization to identify requirements and build proposals to meet customer’s expectations
- Work with the CSM operations organization to close the loop of the value proposition by following up on delivered projects and identify key performance indicators to benchmark the achieved results. Communicate to customers on projects achievements.
- Train the sales force within your area of responsibility to be able to position independently CSM solutions.
- Update the sales force on the features and benefits of new available products
- Be responsible for achieving the planned sales volume and rate of growth of CSM products in your geographical assigned area
- Support sales plans forecasts and market intelligence
- Provide feedback on current products to the organization to establish new product definitions that meet market requirements (e.g. longevity, serviceability, ease of use, upgradeability)
- Backup other geographical areas in same functions when required
- Represent Husky at international trade events and industry related exhibitions

**Qualifications**
- Engineering or equivalent work experience
- Several years of work experience within the Injection Molding Industry with emphasis Product and Sales Management
- Post graduate studies preferred but not required.
- Advanced understanding of Husky’s strengths and current markets
- Advanced knowledge of injection molding business drivers and system operation
- Excellent analytical skills and ability to build and present value propositions CSM solutions, starting by identifying customer needs
- Excellent ability to integrate CSM products into an overall sales account strategy
- Excellent communication (verbal, written and presentation) and interpersonal skills
- Strong project, organization and time management skills
- Fluency in English, French or Arabic languages is mandatory

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. No agency or telephone inquiries please.

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