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Customer Engagement Manager
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Employer
As one of the major European players in adhesive solutions for windows, walls and furniture, **Solar Screen** proudly deserves an international network of more than 4000 professional installers for more than 40 years. Solar Screen has elevated excellent service, product expertise and innovation to its DNA to support yearly double-digit growth over the last 6 years. Today, we are looking for a dynamic Customer Engagement Manager.
Position
Reporting to the Head of Business Development, you will join dedicated team specializing in the sales and training of Cover Styl products, dedicated to renovation companies and craftsmen. With a first success in France, we aim to expand our impact in the European market.
Our customer conversion approach can be summarized in 2 steps:
- Convincing qualified leads to attend the training
- Providing those B2B leads a great theoretical training experience and guide them through their first months as a Cover Styl customer.
**Your mission will focus only on the second step**
Your main responsibilities will be the following:
- Training (~20-30% of your time)_
- Deliver training sessions (_theory only_) to your audience in our premises (practical trainings is provided by experts staff) (from 4 to 8 hours/week)
- Manage and develop relationships during the training to build a strong connection with the training attendees
- Sales (~60-70% of your time)_
- Convince your training attendees to engage with Cover Styl’ after the training by using it in their professional projects though phoning (no visit to customers).
- Bring a maximum of companies to a certain level of Sales. When threshold is reach, the customer will be transferred to our Account Management Team.
- Strategy (10-20%) _
- Implement customer feedback mechanisms to continuously improve training courses and services
- Analyze performance using key metrics and adjust strategies accordingly including the tools and services needed to facilitate customer engagement and loyalty.
- Implement strategies to boost upselling additional services
- Collaborate with the Business Development, Marketing and Sales teams to ensure a cohesive customer journey
You'll be motivated by a high commission rate on initial sales to your customers.
Profile
- ** Fluency in French** and at least 1 of the following languages: German, English, Italian & Spanish
- Excellent communication skills with a strong customer-oriented mindset
- Strong selling skills, able to effectively identify objections and boost customer sales
- Entrepreneurial mindset, capable of driving initiatives and autonomy
- Solid analytical skills
- Higher education in business, marketing, or relevant field.
- Results driven and team player, you are recognized for your determination and resilience
