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Solutions - Product Marketing & Customer Success Coordinator
il y a 2 semaines
ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance.
For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs.
At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake.
Join us in shaping the future of IT We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today
We are currently seeking a Product Marketing & Customer Success Coordinator to join a dynamic team dedicated to enhancing customer engagement, supporting product launches, and building a strong user community in a collaborative environment. As a Product Marketing & Customer Success Coordinator, you will play a pivotal role in fostering effective communication, driving customer satisfaction, and supporting the growth of our services. You will collaborate with cross-functional teams to implement strategies that ensure customers are well-informed, excited, and continuously satisfied.
**Key Responsibilities**:
Proactively manage customer relationships, ensuring users fully understand and effectively leverage our services.
Build and maintain active user communities, gathering ongoing feedback to improve customer satisfaction.
Coordinate communication strategies for new features and product releases.
Develop clear, consistent, and compelling product messaging, positioning, and value propositions.
Support user interviews, focus groups, surveys, and qualitative/quantitative research to understand customer needs and identify growth opportunities.
Ensure customers and internal stakeholders are well-informed and prepared for upcoming product updates and feature rollouts.
Support go-to-market (GTM) strategies for feature launches, working with cross-functional teams to ensure smooth releases and market readiness.
Coordinate the creation and distribution of release notes, product announcements, newsletters, and customer communications.
Organize and facilitate regular customer engagement sessions to drive adoption and loyalty.
Plan and conduct training and onboarding sessions for customers regarding new product features and major updates.
Regularly track changes in the product roadmap and ensure documentation is accurate and up-to-date.
**Required Qualifications**:
Excellent written and verbal communication skills in English.
Strong understanding of how to design and implement strategic product/service marketing campaigns and go-to-market plans.
Experience with customer product enablement initiatives.
Ability to collaborate effectively across departments and manage multiple initiatives simultaneously.
Familiarity with market research techniques and tools.
Experience with community management and customer feedback management.
Strong attention to detail and ability to work independently to produce high-quality work.
High degree of customer empathy.
**Requirements**:
EU Citizenship required.
Fluency in English (written and spoken) is essential. Additional proficiency in other European languages is a plus.
**How to Apply**:
