Se Cx Program Manager, Customer Service

**Customer Experience Expert (M/F)** In Marketing and Customer Interactions Center of Expertise within the Tribe Omnichannels and Customer Interactions Luxembourg we are looking for a talented customer experience expert able to build the customer experience approach across our organization. Our team aspires to offer the right product, service or experience...

10+ years of experience in commercial negotiations, business development, and/or product management - Proven track record of driving complex, cross-functional initiatives from ideation to execution - Strong analytical skills to use data and metrics to inform decisions and recommendations - Excellent inter-personal, communication and influencing skills to...

Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management - Bachelor's degree The Amazon Customs and Trade Program and Product team is expanding footprint, services, and solutions to support our...

Bachelor's degree - Significant program or project management experience - Proven team management experience - Experience in customs brokerage opening new businesses and/or locations in multiple countries - Significant experience of working cross functionally with product and tech and non-tech teams experience - Experience working with, presenting to and...

Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Does the thought of shaping our end-user experience excite you? We are looking for an inventive and results-oriented Senior Program...

Bachelor’s Degree in an Engineering field, Economics, Data Analytics, or related field - Years experience using data and metrics to drive improvements - Years experience developing program and portfolio strategy, drafting execution plans, and communicating results to senior leadership - Superior written and verbal communication skills and ability to...

Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Key job responsibilities - Define the direction for the program and gain consensus and clear alignment at all levels as appropriate,...

Bachelor’s degree in Business, Management, Engineering, Transportation or another technical field obtained less than 2 years ago. - Less than 2 years of working experiecne - Strong communication skills, both verbal and written - Strong stakeholder management capabilities - Demonstrated ability to work in a team - Proven analytical thinking with a natural...

**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...

Experience defining and executing program requirements - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in complex problem solving, and working in a tight schedule environment - 3+ years of experience in program or...